Sure, having a website for your business serves a practical need: to draw net-surfing users to your product or service. However, it’s also much more than slapping on a run of the mill two-column template and calling it a day. Nothing kills an online buzz like a poorly designed or drastically outdated website. Dry and boring default templates, broken assets, confusing pages and invasive widgets do nothing but harm a page’s style, which in turn reflects poorly on the company.

2012 is heralding a new wave of innovative web technologies and design, and a page that stays in step with these trends is bound to pique interest and lower your bounce rate. Even more, a well done and on-trend website remains effective well after the year is over, reeling users in with thoughtful design and building a design-conscious and taste-making reputation. Keep these tips in mind when you clean up your company’s website, and stay ahead of the curve for the new year.


1. Don’t Be Afraid to be Bold

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Before they arrive, visitors to the Four Seasons Hotels & Resorts are enticed by a slew of virtual and real experiences. There are wine tastings on Twitter, the mobile hot-chocolate bar in Chicago and the opportunity to release floating lanterns at a Thai property’s tropical festival of lights.

“We create personal experiences,” said Susan Helstab, a 25-year veteran of Four Seasons. Named VP-marketing three years ago, she oversees global sales and marketing from the company’s Toronto headquarters.

Ms. Helstab spends two-thirds of her time visiting the 35 countries where Four Seasons operates. Traveling to exotic destinations like Bora Bora is simply part of the job.

With half of Four Seasons’ marketing budget devoted to digital channels, its launch of a revamped website this month is a milestone. It will incorporate user-generated reviews — still somewhat unusual for luxury brands. Marketers in the category have historically guarded their brands and trademarks closely.

“We’ve taken a leading position in creating different kinds of engagement opportunities,” Ms. Helstab said.

One example is the Twitter wine tastings. Introduced two years ago, the event attracted 14 of Four Seasons’ 86 hotels last year. “You can get the wine yourself, and taste it and listen to the description and evaluations [on Twitter], or you can go to the participating hotels,” Ms. Helstab explained.

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Dan Gartlan, president of Lombard, Ill.-based Stevens & Tate Marketing will be speaking at the Western DuPage Women in Business “Women With Vision” committee meeting on Janaury 25, 2012. He will introduce the concept of Attraction Marketing (www.AttractiveMarketingUS.com) to members.
According to Gartlan, Attraction Marketing is the process of making a company, its products, services and culture more attractive to prospects by driving specific marketing initiatives with people and resources already in place. In short, it means improving a company’s attractiveness to both prospects and to the marketplace. The strategies presented demystify marketing, speaking about its themes, objectives and tactics in human terms.

“Personally, everyone wants to be seen as attractive. They want to be respected, admired, relevant,” he explained. “Similarly, Attraction Marketing addresses topics that can help create these perceptions for businesses.”

As president of Stevens & Tate, Gartlan has fine tuned Attraction Marketing to respond to the challenges businesses are facing due to the economic downturn. He already is implementing the process at his own agency, and consulting with other companies on how to apply the strategies in their organizations.
Gartlan will speak specifically to chamber members on how a company can “Stay Top Of Mind” by leveraging its database to regularly communicate with prospects via email and mail. The thinking behind this strategy is simple: keep in touch with prospects beyond the salesperson’s reach and promote the business’ unique competitive advantages on a consistent basis.

“Stay Top Of Mind” is one of six key strategies of Attraction Marketing, which although independent of each other in scope and tactics, all work together toward the same objective – to drive a company’s “attractiveness” to potential clients.

The “Women With Vision” committee meeting is open to all Western DuPage Chamber of Commerce members. It is being held on Wednesday, January 25, 2012 from 11:30 a.m. to 1:30 p.m at the Country Inn & Suites by Carlson, 1837 Centre Point Circle in Naperville Ill. Registration is $25 for Western DuPage Women in Business members; $35 for non-members.
Western DuPage Women in Business is a collaborative group of women from the Warrenville, West Chicago, Wheaton, and Winfield Chambers of Commerce dedicated to empowering the women in these communities and surrounding areas.
For questions regarding the “Women With Vision” event and registration, contact team@westerndupagechamber.com, or call (630) 231-3003 no later than January 18, 2012.

Dan Gartlan, president of Stevens & Tate Marketing (www.stevens-tate.com), counsels businesses on improving their marketing results and speaks on the topic of Attraction Marketing to businesses, groups and associations. He can be reached directly by calling 630/627-5200 or through email at gartlan@stevens-tate.com.

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LOMBARD, IL DEC. 20, 2011– Stevens & Tate Marketing started an initiative called Attraction Marketing (www.AttractiveMarketingUS.com) nearly two years ago to respond to the challenges businesses are facing due to the economic downturn.

Attraction Marketing is the process of making a company, its products, services and culture more attractive to prospects by driving specific marketing initiatives with people and resources already in place. One of the six key strategies is “Stay Top Of Mind,” which drives a company to leverage its database by regularly communicating with prospects via email and mail.

The thinking behind the strategy is simple: keep in touch with prospects beyond the salesperson’s reach and promote the business’ unique value proposition on a consistent basis.

“Similar to people who proactively work to keep a relationship strong – businesses also need to work to stay in touch with contacts,” said Dan Gartlan, president of Stevens & Tate Marketing and a proponent of Attraction Marketing.

“Companies need to nurture and grow the relationships they have available to them by showcasing their thinking and expertise,” he continued. “The result is staying top of mind with prospects so that when they are ready to act, your  name will be top on their list.”

Messaging: Having A Strategy Is Key

According to Gartlan, to maximize its return on investment, a successful email or mail program should have a solid strategy.

“Develop a series of communications that are relevant, insightful, and promote a brand in a way that builds trust – without selling,” he advised.

Messaging should offer value to the reader and resonate with the target audiences. Whenever possible, find ways to speak to them individually, with information designed specifically for their business or industry. It is critical to understand every audience’s demographics and what is important to each today.

Be Smart: Set Measurable Goals And Use Data To Your Advantage

Keeping track of progress and monitoring results are also essential to Attraction Marketing. For an email program, this includes managing the database. It is important to maintain up-to-date and accurate prospect lists, as well as actively peruse now contacts.

Delivery: Incorporating Mail Into Your CRM Program

There is still a place for postal mail in the “Stay Top Of Mind” strategy, as well.

“Physical pieces have lasting value, and can sometimes make even more of an impression than an email,” said Gartlan. “People leave mail lying around for days, or even weeks – which provides more chances for a message to be seen, and greater opportunity for your brand to be top of mind.”

On the other hand, email is an instant decision. Audiences generally decide within a few seconds if they are going to open an email or not and if they are going to read it or click through on any links for more information. Additionally, email offers interactive content and provides a direct method for prospects to learn more about a brand, products or services. It also allows them to create immediate contact online.

“The key is to ensure that the tone and delivery of any message complements the brand, goals, and how it wants to be perceived,” Gartlan explained. “As in life, when trying to make something attractive to others, focus on the basics. Work to do the little things that will act as constant reminders of a brand and reap the benefits.”

To learn more about how to “Stay Top Of Mind,” visit www.AttractionMarketingUS.com. It is one of six key areas involved in Attraction Marketing, which although independent of each other in scope and tactics, all work together toward the same objective – to drive a company’s “attractiveness” to potential clients.

Dan Gartlan, president of Stevens & Tate Marketing (www.stevens-tate.com), counsels businesses on improving their marketing results and speaks on the topic of Attraction Marketing to businesses, groups and associations. He can be reached directly by calling 630/627-5200 or through email at gartlan@stevens-tate.com.

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Mark Beebe

Have you ever wondered who was the builder of your home? And I also am betting that you know more about your car than the biggest purchase of your life. Why is that? Branding the American Dream isn’t any less important as your disposal car. You probably have researched your flat panel television maker more than what insulation was used in your home.

Here is an interesting fact. General Motors spends THREE BILLION dollars on media every year. Chevrolet spends close to ONE BILLION. Homebuilders spend between 80- 90% less in marketing dollars to help brand their offerings. Typically everyone buys a car within their lifetime, probably 50% buy a new car, yet SEVEN MILLION new homes were built last year in a terrible economy and I am betting again, you can’t name four builders in your area.

In my opinion this is a HUGE opportunity for any homebuilder to take hold of America and brand itself so its top of mind when you are searching for your next home. Yes, it takes capital and heavy marketing. Which reminds me of this story about cutting your loses:

GM had invented the first electric car. When doing the math, they came to realize they would lose 200 million dollars if they released that car. They were so proud of figuring out how the battery compartment fit that they overlooked of how the board would scratch the project. Toyota heard about this advancement in transportation technology and went to town inventing the Prius. Of course they knew they were going to lose 200 million dollars the first year, however, that did not stop them. They realized that year three and four would be when America would catch up to the idea and Toyota would be the FIRST to own the brand of ELECTRIC. The president wanted electric and Toyota to be synonyms. The rest is history.

Today when you think of Electric do you think General Motors?

When you tell people about your car, you know the brand, everything in that brand, features, history, and brag about the service department. When you buy a house you simple buy a house. Do you see the opportunity?

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‘Popular Mechanics,’ HP offer case study

By Lucia Moses

Some Popular Mechanics subscribers got something extra with their November issues. The issue was bundled with an outsert from Hewlett-Packard that greeted them by name and showed a scene specific to their hometown. Inside the issue was a 16-page insert that gave readers locations where they could buy HP products near their homes.

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Recently Michael Sansolo wrote an interested editorial in regards to the evolution of food retail.

There’s an old axiom that generals always fight the last war just as economists always battle the previous recession. The problem in both cases is that the past is gone and the new challenges of the day require a completely new approach, usually one that flies in the face of past experiences.

So, beyond hoping that some economist has finally figured out a new approach to the current economic situation, let’s consider one of the lead stories from Monday’s edition of MNB: Walmart’s developing strategy for the end of the big box era. And let’s recognize that the folks in Bentonville are doing exactly what they must by walking past the very formula that fueled one of the greatest growth stories in the history of business. Read the rest of this entry »

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