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Homebuilding

Debbie Szwast

It’s taking people longer than ever, it seems, to make a move. That’s true for young first-time homebuyers, those purchasing a new home, and seniors deciding it’s time to downsize or move into an assisted living facility. For some, it’s easier or more comfortable to stay where they are while others are paralyzed by economic fears.

What does that mean for marketers in the real estate, homebuilding and senior living arenas? We need to keep in touch with prospects multiple times and in multiple ways. Building a relationship over time is essential to ensure that when your potential customers are ready to make their move, your company is on the top of their mind.

In the senior living marketplace, direct mail continues to be a vital source of information. Host an event on your property such as a wine tasting, holiday gathering, or friends and family day. Have your chef prepare sample meals and invite prospects for a taste test. Offer a simple class such as flower arrangements or cake decorating. Give away tickets for a local sporting event. Then promote your event through a targeted direct mail program. Make your invitations fun and memorable so they grab someone’s attention when checking the mail. Reach out to your own database of past visitors but extend your reach to people similar to your current residents. And don’t forget to target their families – often, an adult child will help make the decision on where their mom or dad will live.

A more cost effective option to stay in front of people is an email program. You can get out the same message to a targeted group, without the expense of printing and postage. And, let’s face it, almost everyone has access to email these days. In fact, a recent study by Pew Internet and American Life Project revealed that the 65-plus age group uses email at levels comparable to younger age groups.

Email programs also have become a key for homebuilders looking to streamline operations and reduce costs. One of the biggest mistakes a builder can make in today’s economy is to abandon a prospect who is not immediately ready to buy. Rather, we need to nurture these prospects through continual, consistent communication so when they are ready to move, they remember our name and buy from us – and not the competition. Don’t just send more messages to the same people…send the right messages to the right people at the right time. Smart marketers realize how important it is to craft a set of effective messages that can be customized for prospects at different stages of the home buying process.

With new technologies, smart phones, texting and such, how we stay in touch in the future may change but the importance of staying in touch is here to stay.

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Thank you to all that attended our webinar presentations on Social Media. I hope you all found something useful out of the presentation. Some of the key highlights we discussed were:

  • What is Social Media?
  • How Do I begin in the Social Media Realm?

The Social Media world is composed of many different types of websites and networks. Below is a quick re-cap of the main platforms and sites that we discussed during our presentation:

Social Networks (Facebook):
Social Networking websites allow users to build online profiles and share information, both personally and professionally, with others that are part of the network. Facebook is the largest social network on the web with over 350 million users.

Microblogs (Twitter):
Microblogging sites contain short, immediate postings of current thoughts or information. Twitter is the most popular microblogging site and allows users to send friends 140 character messages (similar to a text message sent from a mobile phone). There is an average of 54 million users worldwide who visit Twitter each month.

Photo and Video Sharing (YouTube):
Video is the most popular content on the web. YouTube is the most popular searchable video-sharing site online as well as the 2nd largest search engine today, having more searches than both Yahoo and Bing.

Social Bookmarks (Digg and Delicious):
Social bookmarking is web-based book marking of favorite websites, videos, articles, etc. It allows users to access bookmarks from any computer and to share with others. Delicious is the most popular social bookmarking website today with over 2 million users. Digg currently has over one million users.

The steps put forward on how to begin in social media are:

  1. Develop a plan.
  2. Listen to what others are saying about you and your industry.
  3. Participate in the conversations out there.
  4. Evaluate and work to improve.

If you have any additional questions on social media or if you would like to discuss further how to move forward with a social media plan for you company please feel free to contact Stevens & Tate Marketing or check out the Social Media section on our web site.

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The Home Builders Association of Greater Fox Valley is helping to spread the word about our upcoming webinar, “Introduction to Social Media for Homebuilders“.

If you are interested in attending our upcoming webinar on Thursday, January 21st at 11 am CST, please click here to register.

Hurry – space is limited and seats are filling up fast!

Stevens & Tate Marketing

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HousingZone reported this week that homebuilders who have weathered the recession are now predicting better days ahead for buyers, sellers and the homebuilding industry.

During a recent conference that was attended by representatives of large, national homebuilding companies active in the Chicagoland market, as well as independent and custom builders, all were optimistic about 2010. Several are introducing new floor plans and new home communities.

“The signs are positive, with low interest rates, lower home prices and tax credits,” said Andrew B. Konovodoff, president of Town & Country Homes. “Consumer confidence is growing and unemployment is starting to turn around. A buyer purchasing a $200,000 home today with an FHA mortgage of 3 ½ percent down and a tax credit will have a monthly payment of about $1,200, an affordable number for many first-time buyers. The coming year will definitely be better, and the builders who remain in the marketplace are focused on customer satisfaction to a greater degree than every before.”

Builders cited the extended first-time homebuyer credit and the new repeat buyer tax credit as important stimulants for the 2010 market. In addition, low interest rates and pent-up buyer demand will drive an increase in activity.

To read the rest of this article, please click here.

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Start the New Year with some valuable insight, as Stevens & Tate Marketing and Endora Digital Solutions present our latest informational Webinar, “An Intro to Social Media for Homebuilders”. This FREE 1-hour Webinar will help define exactly what social media is, guide you through the benefits and challenges of social marketing in the new home market, and even show you how to get started on your own program.

You may not realize it, but consumers are talking about your brand – and you should join the conversation!  Participate in this free Webinar and learn why social marketing is growing and how it plays an important role in raising positive awareness of your brand. You will also learn how social media can help influence new homebuyers and even increase your traffic and sales. You’ll discover how social networks, micro-blogging, video and photo sharing sites and more work together, and how to create the right social marketing plan for you. Plus, benefit from discussion with other attendees as well as Q and A with our panel of homebuilding marketing experts.

Key presenter will be Internet Director Nicole Wagner, whose knowledge of the ever-changing online world has been instrumental in raising awareness on innovative electronic marketing and Web 2.0 developments. Sign up for “An Intro to Social Media for Homebuilders” today and get the answers you’ve been looking for – all from the convenience of your own workspace.

Date: Thursday, January 21, 2010
Time: 11:00 AM – 12:00 PM CST
System Requirements:
PC-based attendees:
Required – Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
Macintosh®-based attendees:
Required – Mac OS® X 10.4 (Tiger®) or newer

Space is limited, so reserve your seat now by clicking here.
After registering you will receive a confirmation email containing information about joining the Webinar.

Social Media

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Debbie Szwast

Today’s consumers are more individualized than ever before and the media has responded to their demand for personalization.  There are thousands of newspapers across the country along with countless niche publications addressing individual areas of a person’s life. In addition to AM and FM radio, there now is satellite radio offering more stations and formats than ever before. With satellite TV and cable, hundreds of channels are competing for viewership.

These changes in consumer behavior directly impact how and where today’s new-home buyers look for information. This fragmentation of media outlets results in fewer and fewer people getting their information from traditional outlets and there simply isn’t ONE source for information anymore.

Adding more roadblocks to having your message heard is the fact that more and more new-home buyers are avoiding advertising. For example, many people turn the channel on the radio when commercials come on or listen to CDs in the car. TIVO and OnDemand services allow consumers to watch TV and fast forward past commercials. In addition, iPods have revolutionized the way potential new-home buyers listen to music. They can download eight or more hours of commercial-free music and listen to it while commuting or lingering around the house.

Potential new-home buyers are multitasking more than ever before, too. When in the car, they are likely on their cell phones, dealing with children, or becoming frustrated by traffic. At home, many people have the TV on in the background while performing other tasks like making dinner, helping the children with homework, or cleaning up. As a result, advertisers are realizing that their messages are not reaching their targeted audience with the same frequency as before.

How should your company react? Look for marketing vehicles where consumers are actively engaged. Show your videos on YouTube. Initiate a mobile marketing campaign. Run your ads online with streaming radio. Look at rich media for interactive advertising to engage the viewer and increase click-thrus.

Most importantly, make sure you advertise in mediums and vehicles that resonate with your target audience. Successful branding occurs when the consumer has a personal “connection” with your products and service…they mean something to them in terms that resonate with their personal lives. Along with brand recognition comes increased awareness and sales.

In today’s “new media landscape,” it’s critical to thoroughly research, target and review your marketing efforts almost daily to ensure the proper media mix to maximize results and minimize spending.

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Gen Y-ers, those born between the mid 1970s and mid 1990s, have been bombarded with advertising for so long that they have become desensitized to the majority of ads that they cross paths with.

The traditional marketing that homebuilders have used in the past may be lost on these people since they view the world and navigate through it differently than the past generations.

Gen Y-ers have grown up with access to search engines and harnessed the ability to find the information that they need quickly. They are also quick to dismiss a traditional sales pitch.

In order to reach Gen-Yers, you must “hang out” with them more than market to them.

The article, Marketing to Gen Y: The Do’s, Don’ts and Don’t Bothers from the Nation’s Building News web site offers the following tips:

  • Fish Where the Fish Are – If you want to attract a buyer from Gen Y, you must go to where they hang out.
  • Be Easy To Find – A very high percentage of prospective home buyers start their search online, so it is important your site be listed high organically on searches related to your market.
  • Online Social Media – Word of Mouth on Steroids – Participate on social networks and aim to become a trusted local resource and thought leader. In doing so, you’ll gain credibility, followers and business.
  • Harness Viral Marketing – Many of the social networking web sites used by Gen-Yers allow for the possibility to spread a photograph or blog posting to hundreds of thousands of other sites at no additional cost or involvement from the builder.
  • Think Pull, Not Push – Gen-Yers will tune out just about any marketing effort that they perceive as unsolicited or spam.
  • New Outdoor Adverting – If your highway billboards are no longer generating sales traffic, shift those advertising dollars to signage at outdoor venues and events where Gen-Yers in your market hang out.
  • Leverage Your Model Homes – Instead of holding an open house, host monthly events such as a block party or backyard barbeque. Promote these events on social networking web sites.
  • Contests and Raffles – Gen Y buyers enjoy participating in contests and raffles. Partner with complementary companies to add an element of fun and interest to your model home events.

To read more of this article, click here.

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Good news for homebuilders and home buyers across the country as President Obama extended the home buyer tax credit and expanded those who it will impact. The new legislation does not limit the tax credit to first-time buyers. Now, move-up buyers or existing homeowners can benefit, as well. Plus, more Americans will be able to qualify as income limits have been raised.

Many builders who were pushing to close homes by the original Nov. 30th deadline now have until April 30th, 2010 to get buyers under contract so they can take advantage of the tax credit. This should be just the incentive some potential buyers need to get off the fence and purchase a new home.

To read more details about the extended home buyer tax credit, click here.

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Ryland Homes West Region has paired with the North Region on choosing Stevens & Tate as its advertising agency in Denver, Las Vegas, Phoenix, and all of California.

Founded in 1967, The Ryland Group continues to be a leading national homebuilder and mortgage-finance company that’s made up of 22 home building divisions in the United States, with the north and west region occupying 11 of these divisions. Since its inception, Ryland Homes has built more than 275,000 homes across the country, which helps to provide longevity and trust to the homebuyer.

Since December of 2007, Stevens & Tate has worked with the North Region of Ryland Homes to help provide more strategic thinking that mobilizes quickly in this ever-changing Real Estate market, while offering competitive creative solutions. Stevens & Tate has been successful at staying on track with Ryland Homes’ value for national strength, with a local focus on the north region divisions and hopes to bring parallel success out west during these difficult times for other homebuilders.

“In this challenging housing market, builders are looking for smarter marketing, lower cost per lead, and generally rebuilding marketing plans from the ground up and that’s what we bring to Ryland,” said Dan Gartlan, President of Stevens & Tate.

Stevens & Tate looks to utilize diverse and integrated strategies to help meet the advertising needs of Ryland Homes including strategic planning, data analysis, Internet rich media plans, umbrella campaigns modified to specific divisions and creative solutions with trackable results.

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