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Category: E-Mail Marketing| Homebuilding| Stevens & Tate Speaks
28 Jul 2010Homebuilder Subject Lines of the Month:
Tour a money-saving eSMART® home today
Homebuyer, Lennar’s 48-Hour Sale is for You!
Discover the Difference: 50% Off Options for a Limited Time!
Arlington Crossings Sales Center Now Open!
VIP Informational Seminar at Arlington Crossings! July 17th
GRAND OPENING THIS WEEKEND! Arlington Crossings
Autumn Grove – William Ryan Homes Volo
Save Thousands at Ryland Homes!
Save Thousands This Weekend!
Great Ryland Financing – THIS WEEKEND ONLY!
Only One More Weekend For These Exceptional Savings!
Category: E-Mail Marketing| Homebuilding| Stevens & Tate Speaks
26 May 2010Homebuilder Subject Lines of the Day:
Better Get Moving – Beazer’s Special Offer Ends Soon.
It’s time to Get Moving with Beazer
$5 GIFT˜Beazer Homes Feedback Needed
Home of the week in Kerry Ridge has $50,000 price reduction
Enter to Win an iPad with your Moving Story!
Quick Move-in Deals + Visit Website for Special Online Savings
Pulte Homes Is Proud to Honor Community Heroes Like You!
Be The First To Save 10% Off!
Great Deals on Quick Move In Homes!
Category: Homebuilding| Hotels Resorts & Travel| Retail/Grocery| Senior Living| Stevens & Tate Speaks
22 Apr 2010Not even the best marketing or the best “deal” can make up for poor customer service during the sales process. Here’s an example. Last fall, I needed to purchase new tires for my car so I made an appointment online at a local discount tire retailer. I was enticed by the “sale.” After receiving a call that the tires I requested were not in stock, I was assured by the sales rep that I would be contacted once they were ordered and ready to be installed. Fast forward to six months later and still no call. Not only did this discount tire company lose out on a sale, they lost me as a customer for life.
How does that relate to your industry? Well, if you are like most companies, you have spent a great deal of time, energy and money to attract people to your place of business…a new-home sales center, a hotel, a senior living facility.
As a builder, you may advertise a limited-time promotion to encourage people to purchase a new home now. But if your sales counselors are not knowledgeable about your homes and how they stack up against the competition, you may not get that sale.
Resorts often advertise low rates or special packages to fill rooms during slower periods. But if guests are not treated well when they arrive or their overnight experience doesn’t live up to their expectations, they might not book a room again.
Often, it’s the children who are researching senior care facilities for their elderly parents. So your on-site staff needs to understand the emotional toll this decision has on the entire family. A little extra care and attention will make everyone feel more comfortable and secure in their purchase.
It doesn’t matter if you’re a builder working face-to-face with customers to purchase a new home, a resort taking reservations online or in person, or a senior housing facility discussing a the needs of an elderly parent with his or her children—your sales staff must be an extension of your brand. It sounds so simple, but you’d be amazed at how often this is not the case. To ensure your staff is up-to-par, secret shop them and then work on the areas that need improvement.
With the explosion of Facebook, Twitter and other social networking sites, a bad experience can spread to hundreds or even thousands of people almost instantly. That’s a marketing nightmare! And a nightmare that can easily be avoided.
Back to my tires. My sister referred me to a new shop in town so I thought I’d try them out. Not only did they have the tires I wanted in stock, the staff was extremely friendly, responsive, and informative. In fact, when I had a break down the next day—not related to the work they had done on my car—the store manager was so concerned that he went out of his way to arrange my towing and repaired a burst hose for FREE. They have now gained a customer for life!
Category: Anouncements| Homebuilding
20 Apr 2010With a long history of successful property investments and management, JVM Realty Corporation is embarking on a new marketing initiative to raise awareness of the company and its newly formed K.C. Apartment Fund. JVM recently hired Stevens & Tate Marketing, a Lombard-based company with a track record of success for its long list of real estate clients.
The primary focus of JVM is to acquire, add value, operate and eventually sell apartment complexes throughout the Midwest. Typical properties are located in suburban areas of secondary markets with convenient access to transportation and major retail. JVM forms private investment groups to purchase and improve properties. Most recently, the company formed the K.C. Apartment Fund. Stevens & Tate is tasked with the development of compelling sales tools to market the new fund and the company to potential investors.
“JVM has a passion for apartments. They are successful because they have perfected the management side of their business. Their understanding of the apartment business makes them experts. Our team at Stevens & Tate will communicate JVM Realty’s leadership position using a variety of tools. We look forward to applying our skill-set in marketing and vast knowledge of the real estate industry to advancing JVM’s business,” said Dan Gartlan, President of Stevens & Tate.
JVM Realty Corporation (JVM) is a privately held real estate investment and management company established in 1975 by James Victor Madary, Sr. JVM employs more than 200 employees and manages a portfolio of nearly 7,000 apartment units. JVM Realty actively manages all properties in its portfolio. Its corporate office is located in Oak Brook, Illinois.
Category: Homebuilding| Senior Living| Stevens & Tate Speaks
17 Mar 2010It’s taking people longer than ever, it seems, to make a move. That’s true for young first-time homebuyers, those purchasing a new home, and seniors deciding it’s time to downsize or move into an assisted living facility. For some, it’s easier or more comfortable to stay where they are while others are paralyzed by economic fears.
What does that mean for marketers in the real estate, homebuilding and senior living arenas? We need to keep in touch with prospects multiple times and in multiple ways. Building a relationship over time is essential to ensure that when your potential customers are ready to make their move, your company is on the top of their mind.
In the senior living marketplace, direct mail continues to be a vital source of information. Host an event on your property such as a wine tasting, holiday gathering, or friends and family day. Have your chef prepare sample meals and invite prospects for a taste test. Offer a simple class such as flower arrangements or cake decorating. Give away tickets for a local sporting event. Then promote your event through a targeted direct mail program. Make your invitations fun and memorable so they grab someone’s attention when checking the mail. Reach out to your own database of past visitors but extend your reach to people similar to your current residents. And don’t forget to target their families – often, an adult child will help make the decision on where their mom or dad will live.
A more cost effective option to stay in front of people is an email program. You can get out the same message to a targeted group, without the expense of printing and postage. And, let’s face it, almost everyone has access to email these days. In fact, a recent study by Pew Internet and American Life Project revealed that the 65-plus age group uses email at levels comparable to younger age groups.
Email programs also have become a key for homebuilders looking to streamline operations and reduce costs. One of the biggest mistakes a builder can make in today’s economy is to abandon a prospect who is not immediately ready to buy. Rather, we need to nurture these prospects through continual, consistent communication so when they are ready to move, they remember our name and buy from us – and not the competition. Don’t just send more messages to the same people…send the right messages to the right people at the right time. Smart marketers realize how important it is to craft a set of effective messages that can be customized for prospects at different stages of the home buying process.
With new technologies, smart phones, texting and such, how we stay in touch in the future may change but the importance of staying in touch is here to stay.
Category: Homebuilding
13 Jan 2010HousingZone reported this week that homebuilders who have weathered the recession are now predicting better days ahead for buyers, sellers and the homebuilding industry.
During a recent conference that was attended by representatives of large, national homebuilding companies active in the Chicagoland market, as well as independent and custom builders, all were optimistic about 2010. Several are introducing new floor plans and new home communities.
“The signs are positive, with low interest rates, lower home prices and tax credits,” said Andrew B. Konovodoff, president of Town & Country Homes. “Consumer confidence is growing and unemployment is starting to turn around. A buyer purchasing a $200,000 home today with an FHA mortgage of 3 ½ percent down and a tax credit will have a monthly payment of about $1,200, an affordable number for many first-time buyers. The coming year will definitely be better, and the builders who remain in the marketplace are focused on customer satisfaction to a greater degree than every before.”
Builders cited the extended first-time homebuyer credit and the new repeat buyer tax credit as important stimulants for the 2010 market. In addition, low interest rates and pent-up buyer demand will drive an increase in activity.
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