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Media News

Mark Beebe

When TiVo was launched in 1999, I was one of those techies that purchased one. To be holding a digital video recorder in my arms seemed like a dream come true. I would no longer need to tape the shows I wanted to watch and could order my season pass and everything seemed to be on auto-pilot. It re-scheduled my life and made everything more convenient. What I didn’t understand is that TiVo had a brain and knew the shows I watched and even when to record related shows that I might enjoy. But the bigger event I was not expecting was my ability to watch Monday Night Football and skip every commercial. I was condensing my life by taking away the :30 second ads but not having a clue of what offers were being pushed. At first, I thought this feature was really cool, but being in Advertising and having a thirst to know who is doing what, it started to get stale within the first six months.

In 2000 I began watching the commercials again and realized that if I have seen the spot already then I was approved to fast forward. Then it hit me- most consumers are going to miss the commercials because they aren’t in advertising. How was this going to kill television? It was forcasted in 2009 that 36% of the population will have DVR services by 2012, and presuming all ads were skipped (there is no value to a skipped ad) this would equate to a reduction of 11% of prime time ratings points 10 years after the advent of the DVR. This is equivalent to about 2 years worth of erosion due to viewing patterns shifting from broadcast to cable.

As I see it currently, this is not the case. Despite this widespread hypothesis that DVR ownership would yield lower recall and response to advertisements, in looking at today’s DVR owners, we see that they actually are more likely to have recall of pharmaceutical or prescription drug ads.  For instance, seventy-one percent of DVR owners recall seeing an advertisement for a pharmaceutical or prescription drug in the past twelve months, as compared to 64% of all consumers. However, as DVR ownership becomes more commonplace and consumers become more familiar with the capabilities of the DVR functionality, we may start to see these numbers decline. But for now, marketers can rest easy — DVR owners appear to be highly media-savvy consumers who are still tuning in to ads.

TiVo just added Netflix, Amazon On Demand, Blockbuster OnDemand, YouTube, and countless streaming music channels. All new ways to incorporate commercials. Today there’s a new revolution in electronics that’s redefining not only when you watch TV, but where. Even though timeshifting allowed you to watch television on your schedule, you still had to be in front of your TV when it came time to watch a show. Today, new pioneers like California-based Sling Media are introducing the next big concept called placeshifting, and the results of this new focus is bringing new products and technologies that allow you to watch and listen to your favorite television shows anywhere in the world.

But even the notion of erosion as the futurist are predicting is a false one. As both cable and DVRs contribute to higher total viewership of television and disregards that with annual population growth of 1% per year, total television impressions will rise by about 20% over a 10 year period.

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Jeanne O'Neill

Deloitte recently released a new study (July 2010), titled “The 2010 American Pantry Study: The New Rules of the Shopping Game”, which reveals significant changes in the American shoppers’ attitudes and approaches to shopping for consumer products and packaged goods.

The survey reveals that consumers have developed new shopping skill sets based on value, not brand selection. The personal gratification and desire to feel smart about what they buy overweighs brand satisfaction. And, this price-conscious, value-oriented, bargain-hunting attitude will continue for many years. 93% surveyed said they will remain cautious and keep spending at their current level if and when the economy improves. This statistic is near equal to the 92% claiming they have changed their shopping behavior in the past two years to be more resourceful and precise.

One element of their new skill set is the use of loyalty cards with 84% claiming they have them; 65% feel they are essential or very important and 44% use them every time they shop.

Coupon usage has also increased by 67%. Shoppers have expanded their searches to multiple media outlets, including Newspapers (59%), direct mail (54%), store (53%) and online (41%).

This new paradigm has affected brand loyalty with 31% saying they are less brand loyal and a huge 85% having found several brands to be as good as the leading national brand.

As marketers, we need to understand that the consumer needs to feel smart about their purchases, reflecting their desire for value.

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Jeanne O'Neill

On the heels of an over 2-year decline, magazine ad revenues and ad pages
showed growth in the second quarter of 2010. This is good news for the print
advertising
industry which experienced the greatest losses of all media
during the recession.

Second quarter revenue rose nearly 6% to $5.2 billion. Ad pages grew
marginally, up only .8%. Still, both measurements were strong on a
year-over-year basis. Some of the growth was fueled by growth in the
automotive and financial categories.

The leaders in ad page gains were ESPN The Magazine, Real Simple, The
Atlantic and Fast Company, all targeting middle-to-upper income readers.

While the summer months are forecasted to see continued growth, a successful
year will be determined during fourth quarter. If the recession dips again
and consumer spending holds tight for the holidays, 2010 may not be as
healthy as we are hoping.

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Jeanne O'Neill

Senior-Level Management

Posted By: Jeanne O'Neill   Category: Media News| Senior Living

25 May 2010

Marketing to seniors will grow in importance, not only due to its size and growth rate, but also by its vastly-changing nature. This market, defined at persons 65 years and older, is poised to double in size over the next 20 years. Yet chronological age may not be the best way to define and target this group as the new generation of seniors is quite different from preceding generations. We need to direct media plans and creative messaging toward a more cognitive or psychological demographic – who it see themselves to be, not who others define it.

Seniors today no longer confine themselves to traditional media including television, news radio, senior magazines and newspapers. Their lives have been turned upside down with the recession – they will remember it long after younger age segments that have more time to build their wealth.

Even prior to seeing their retirement accounts fall (not dwindle!), the group began working more years to be able to afford a more comfortable retirement. They’ve seen their own sons and daughters delay having children, so are becoming grandparents – what they have always wanted to be – much later in life. And they want to stay and be perceived by others as younger. Their younger outlook and better physical health influences a wide variety of activities, interests, habits and spending.

Which is why they have become the fastest-growing age segment to embrace online media, social marketing and e-trade.

While seniors are increasingly portrayed visually using younger models in advertising (Valerie Bertinelli is on the cover of AARP this month?!?), the dialogue and activities they are engaging in need to change as well. They like to be active, to travel, attend seminars, manage their wealth, dine out, exercise, shop, read, learn and discuss. So social media, in addition to viewing family photos, is a perfect medium for this target. They can keep up with their family and friends 24/7. And contribute to others lives. Very powerful stuff for a generation that was previously confined by marketers to narrow and not very fulfilling channels.

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Jeanne O'Neill

Looking Forward to the New Census

Posted By: Jeanne O'Neill   Category: Media News

8 Apr 2010

The U.S. Census always triggers controversy from certain segments of the population. Whether the concerns relate to politics, privacy or compliance methods, the Bureau has to defend the depth of its questionnaire beyond the simply stated “enumeration every ten years” condition set forth in the U.S. Constitution.

To marketers however, the census data is welcomed each and every decade – we hate to be utilizing, and making decisions from, data that is 10 years old! These last 10 years have contained the most significant demographic and media usage shifts in our history and the new Census will define and quantify so many for us.

Other facts of interest:

  • There is no more average American family. Now, only 22% of households are “Married with children”
  • Hispanics now represent 16% of the population, and are still the nation’s largest and fastest growing ethnic group. In addition to citing whether the household member is Mexican American, Puerto Rican or Cuban, there is also a box to open-endedly fill-in other countries of origin, such as Salvadoran, Colombian, etc.
  • Within the next decade, the historical white, non-Hispanic citizen group will represent less than half of the new births…for the first time ever
  • Also, for the first time we may find that women have become the dominant “Householder” defined as the person who fills out the questionnaire
  • The South and West still hold their status of being the most populous regions with over 60% and containing 85% of the last decade’s population growth; also, they continue to receive the majority (two-thirds) of the 10 million+ immigrants who have arrived in the last decade
  • In all 10 of the largest cities and the two most populous states of CA and TX, there is no racial or ethnic segment that describes the majority of the population

When the much-anticipated data is released, marketing strategists will need to disseminate it and re-define program demographics, scope and communication strategies. For many products groups, the changes will be dramatic to justly reflect the complexities of the new multi-dimensional U.S. Society.

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More and more brands and companies have begun taking advantage of social media, mobile and video and using them as an essential part of their marketing plans. As important as these formats are as advertising and marketing tools, it is also important to view emerging media with an educated eye.

Consumer brand logos are everywhere in the social media space. According to Business.com, two-thirds of business-to-consumer companies have a social network profile page and half use Twitter. Social media budgets across all industry sectors this year were expected to balloon from 43 percent to 79 percent, according to MarketingSherpa.

Yet the way brands are spending those social media dollars is changing dramatically. For one thing, advertising is becoming less important as the primary revenue driver. More important, social media is not confined to social networks, or even digital media. Instead, it is spreading across all marketing.

A recent article found on iMediaConnection discusses these revolutions in the social marketing realm. The article states that brands are starting to see that the most critical social media expenditures are not in the realm of buying paid advertising but in building out infrastructure and a strategy to enable social media to transform their businesses. That means money will be allocated from marketing budgets, not media budgets.

What will marketers demand for their buck? Information. Not just information gleaned by listening to their customers, but by listening to those noncustomers whose opinions are shaped by the social interactions and commentary of others. As customers and customers-to-be drive the conversation, they will increasingly drive the evolution of a company’s brand.

As brands become the property of consumers, rather than companies, the notion of earned media is more important. Earned media are brand engagements a business doesn’t pay for, which range from blog posts to Facebook updates to virtual gifts.

As social media has matured, mobile marketing, too, has finally arrived. But where is it headed next? eMarketer predicts mobile ad spending will rise from $416 million in 2009 to $593 million in 2010 — a spike of 42.5 percent. That’s not surprising as more brands and agencies integrate mobile into their marketing mix. Plus, Google’s acquisition of AdMob is certain to prompt greater interest in the mobile space from agencies, brands, and media companies alike.

Noah Elkin, eMarketer’s senior analyst, mobile, says, “The fusion of mobile and social and the appetite for apps (among both consumers and brands) will continue unabated.” Location apps will be a key avenue for brands looking to engage consumers on the go.

Brands are taking advantage of consumers’ proclivity to keep friends on their radar and reveal their own locations wherever they may wander. Loopt, for example, helped establish the practice of “checking in” to find nearby friends, places, and activities. Foursquare added a gaming element to compete to earn badges and points based on the number of times users visit a particular location.

With 90 million consumers accessing the internet from their devices in 2010, mobile phones will transform into consumers’ personal shoppers. Major retailers such as 1-800-FLOWERS, Barnes & Noble, Sears, and Target have launched well-regarded m-commerce offerings. Third-party app developers have introduced location-based services that enable on-the-go shoppers to find products and learn about promotions at nearby stores.

But in general, m-commerce is still in its infancy, with most shoppers using their mobile phones to call a friend for advice on a purchase while standing in a store or to order a last-minute gift for an almost-forgotten birthday. Shopping ranked low on a list of activities conducted by mobile internet users, according to a report by Nielsen Mobile. But mobile shopping also grew by 39 percent between October 2008 and March 2009. That is a powerful sign of what lies ahead.

The fastest-growing ad technique among emerging formats is online video. It will surge nearly 40 percent this year and more than 36 percent in 2011. Marketers remain fascinated with video’s possibilities because of the proven appeal and success of sight, sound, and motion. But video advertising still accounts for a relatively small share of overall internet ad spending. Compare online video to TV, and TV wins hands down. For every $1 marketers spent on video ads in 2009, they spent $65 on TV commercials.

What’s the answer to this imbalance? In a word: convergence.

One convergence will be the fusion of TV and internet video consumption. Whether that occurs by connecting computers to TVs or via internet-enabled TVs, the direction of the connection will matter less than its existence. The other convergence will be a combination of business models, with digital video increasingly supported by a mix of ad dollars subsidized by audience subscription fees, much like cable TV.

Consumers are certainly ready for TV-internet connections. A Deloitte report showed that 65 percent of internet users wanted to connect their TV to the internet in 2009, a 7 percent increase over 2008. Web users across all generations want to watch online content, as well as content on their PC and on traditional television screens. Even among matures, nearly half were ready for internet-enabled TV sets.

As marketers forge pacts with online entities like Hulu and traditional players like TV networks, it is becoming increasingly clear that advertising cannot pay the entire freight for this medium, which continues to explode in popularity. A UBS study shows that by 2012, U.S. online video revenues will come mostly from paid models (77 percent) and will reach $5.4 billion. Ad-supported online video will represent just 23 percent of online video revenues, at $1.6 billion.

In the short term, though, more marketers are embracing online video advertising, supported by the twin boom of video streams and video ad networks. Further support for video ad growth will come from sites that offer a deeper catalog of professional, premium video content. Their survival will depend on creating a hybrid model that combines subscription fees with advertising.

To read this article in its entirety, click here.

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Mobile phones are quickly becoming the way consumers find coupons, research products, compare prices and make purchases. It makes shopping easier for consumers, but that doesn’t mean retailers are thrilled at the prospect of consumers consulting mobile phones from their aisles – after all, does Best Buy want you to know that the item in your cart can be had cheaper at Amazon – and purchased right now on your phone?

“There is fear, but it is the new reality,” said Dan Butcher, a reporter at Mobile Marketer. “Retailers are becoming aware that consumers are using their phones in the store to make decisions. They’re realizing that they need to support that platform.”

Indeed, retailers who don’t embrace the technology now will be left to play catch-up in the years to come. But there is reason for retailers to be excited about the shifting mobile landscape. Many of the mobile applications coming onto the market actually benefit bricks-and-mortar retail by improving the in-store experience or driving traffic to stores that are either nearby or boast the best deals.

A recent article on AdAge points out some of the recent retail-related mobile applications on the market today:

SHOPSAVVY
What it Does: With this app, users can comparison shop by scanning a product’s bar code with a camera phone. ShopSavvy finds the lowest prices online and at nearby brick-and-mortar retailers, as well as coupons, and lets users make transactions. Last month, ShopSavvy reported more than 42 million scans. Available on the iPhone, iPod Touch, Android and Nokia phones.

YOWZA
What it Does: Using GPS to determine shoppers’ locations, Yowza delivers coupons to nearby stores. Users can set the parameters between 1 mile and 50 miles. The app boasts more than 1 million unique users on the iPhone and iPod Touch and an additional 4 million users through a syndication deal for BlackBerry, Android and Palm.

RETREVOQ
What it Does: More of a mobile advisor than an application, RetrevoQ uses texts and tweets to dispense info. Shoppers can text 41411 or tweet @retrevoq including the make and model of the electronics product they’re considering, and RetrevoQ will respond with advice on whether it’s a good buy, a fair price, the price range available online for that product and a link to reviews at Retrevo.com, a consumer-electronics shopping and review site.

FASTMALL
What it Does: This iPhone and iPod Touch app provides interactive maps of malls, highlighting elevators and the quickest route to stores, as well as helping shoppers find food vendors and remember where their cars are parked. A shake of the phone turns up the nearest restroom location. Shoppers can also make lists and access coupons.

THEFIND: WHERE TO SHOP
What it Does: Shoppers can find which stores carry the products they’re looking for and where those stores are located, as well as compare prices with nearby retailers and online retailers. The app will even calculate the driving cost to each store. It is available on the iPhone and iPod Touch.

GROCERYIQ
What it Does: Coupons.com acquired the popular grocery app in January 2009 and released version 2.0 in December. The iPhone and iPod Touch app allows consumers to create grocery lists, organize them, access coupons and share lists with others. Shoppers can also take photos of bar codes to add items to their lists and create lists of frequently or previously purchased items.

To read the article from AdAge in its entirety, click here.

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Jeanne O'Neill

With the markets on the rebound and stories of the W-Curve beginning to wane, it appears the U.S. economy may recover within the next year or so. While this turnaround is largely dependent on growth in consumer spending, marketers will need to redefine and communicate differently to the new consumer of the post-recession era.

These targets may never return to previous levels of  spending, nor even think of buying products in the same way…or at the same price. The new consumer will take a much more cautious approach to spending and saving money in the future. He/she may believe that another recession could occur shortly after his/her retirement and education portfolios values return to where they were in 2007. And, price will become the key determinant in the purchase of products and services for the majority of Americans, cutting across multiple demographic and lifestyle segments.

Brand image, enhanced product features and value perceptions may not regain their former status in the purchase decisions for a long time. Marketers will be challenged in their efforts to position and distinguish their brands when all category players are competing on price.

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Mark Beebe

You probably know an iPhone owner or two who just can’t wait to demonstrate their favorite application. There has been much written about the booming market of apps and how they can change your lifestyle.

But a fairer assessment is that the iPhone is a device for the polymath. Virtually any fascination is enriched with an app. Marathon racing? Try RunKeeper, which tracks your distance and time using GPS. An art lover? Yours, Vincent from the Van Gogh Museum, with its galleries and archival letters, can’t be missed. Stargazing is never the same once you’ve got Pocket Universe, an augmented reality app that points out the constellations overhead as if there were no fog or clouds obstructing your view. Even some of the sillier seeming apps, like Flashlight, really come in handy while looking for a seat in a movie theater.

But after looking into many apps, I have come up with the best of the best regarding “receiving content to read”. This keeps you on top of events and newsworthy stories from around the globe.

Instapaper (Free)
Ever come across something you would really like to read, but don’t have the time? Instapaper provides an easy way to save articles for you to read at a more convenient moment. After creating an account, you download a button for your browser. Any time you click the bookmarklet, Instapaper saves the text on a website in a readable format, stripped of ads and images. It is easy to download your saved articles to your iPhone and read them on the train ride home, or whenever you have a few extra minutes. Instapaper is widely used – and loved. Wired’s Dylan F. Tweney once wrote on the Gadget Lab blog that Instapaper “just about justifies the phone’s purchase price all by itself.” Also be sure to have a look at Instapaper’s most frequently bookmarked articles at Give Me Something to Read. It is an eclectic list of magazine articles and short fiction from publications like The Atlantic, Seed magazine, and The New Republic.

Newsstand ($4.99)
With an aggregator like Newsstand, you “subscribe” to your favorite publications so you can read them all in one place. Simply type in the names of websites that you like to read and it will alert you to fresh content. Newsstand has a mock newspaper interface for reading headlines and articles. Many newspapers and blogs even display their full articles in this format, known as “RSS,” so you can read everything in the app without waiting for Safari to load. Newsstand is best for casual use; with more than about a dozen subscriptions, the app may feel overwhelming. And use care when subscribing to large publications, like BBC News, or you will be flooded. Instead of a publication’s main feed, you might want to subscribe to specific sections like “Science & Environment,” which, in the case of the BBC, averages about 50 updates in a week.

Stanza (Free)
The Kindle may have a longer battery life and E Ink, but the iPhone has an even greater advantage as an eReader – it’s almost always with you. While the small screen may not be ergonomically ideal, the iPhone’s portability means that at a moment’s notice you can download and start reading any digital book available online. The iPhone touchscreen makes reading a seamless experience. And if you choose a public domain literary classic, it won’t cost you anything.

Of the several free eReader apps, Stanza is the finest. It is the easiest to customize, offering dozens of options to change fonts, size, brightness, and color for the most ideal reading interface. Tapping on any word prompts a dictionary definition and gives Stanza an edge over Barnes & Noble’s eReader and the Kindle for iPhone. Even purchasing a book is less complicated on Stanza, which provides fast access to several sources other than Stanza’s parent company, Amazon.

NPR (Free)
In July of last year, National Public Radio released all its material online so that anyone with enough technical savvy could build applications using the network’s vast archives and streaming audio. Shortly after, a formidable unofficial NPR app emerged called NPR Addict. The official NPR app quietly debuted last summer. Have you made the switch? You should. The official app is remarkably robust, with a sleek interface for searching by show, topic, or station.

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According to an article run on WebProNews this week, newspaper web sites attracted an average monthly unique audience of 72 million visitors in the 4th quarter of 2009. This number represents about 37% of all Internet users.

This data came from a custom analysis by Nielsen Online for the Newspaper Association of America. Newspaper web sites users generated more than 3.2 billion page views during the quarter while spending more than 2.4 billion minutes on these sites.

The data also found that the average time spent per person on newspaper web sites during the fourth quarter varied. In October, users spent an average of 34 minutes and 14 seconds on these types of web sites. In November it was 32 minutes and 44 seconds. In December it was up to 34 minutes and 52 seconds.

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