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Category: Retail/Grocery| Stevens & Tate Speaks
17 Mar 2010Growing up, I have fond memories of both sets of grandparents. Images of diabetic hard candy, restaurant doggy bags, head scarves and polyester wardrobes, ace bandages, Old Spice aftershave and those weird, oval rubber coin holders, are among the most familiar images that come to mind.
These visuals are in direct contrast to those of my mom and dad, who, from my calculations are the same age today as my grandparents were when they started toting the above contraband. In their mid sixties and early seventies respectively, my parents dispel the majority of perceptions I would have expected from a “couple their age”. Some might say they are on the young side of the senior set and I would agree, but is it possible my parents are cooler than their son, creative director for a branding agency?
Here are some interesting observations. They vacation in San Francisco and Toronto, and shop like a couple decades younger (their favorite places to shop are The Gap, J. Jill, and Whole Foods). As you might expect, their brand loyalty is stronger than mine, perhaps in part because they have been buying the same names for decades longer than I’ve been on this earth. This doesn’t assume, however, that they won’t try new brands, in fact, they regularly shop new products, especially in the food arena.
They know all the American Idol contestants, and love to watch What Not To Wear, The Little Couple and The Discovery Channel’s Deadliest Catch (which reminds me, they also love sushi and raw seafood).
From a retailer perspective, one opportunity I see from their shopping habits is that they do research things a lot more before buying them. They shop more competitors, do more research online, and much like teenage girls, talk about purchases to TONS of friends and family. Maybe it’s the discretionary time they have (dad’s retired), but it might also be that they value their hard-earned cash. In any event, a retailer that provides robust support and education online and supports this message via internet advertising, through infomercials, in-store signage and knowledgeable sales reps are all elements folks like my parents, appreciate.
There is one “tell” that reveals their true age. When discussing some bigger ticket items they have their sights set on, I’ve heard them follow up their conversations with the phrase “because it’s the last one we might ever buy.” Yikes.
Yet, who can argue with their determination that for them, durability-beyond-a-lifetime is an essential product benefit? I can’t really say I’d be disappointed if my car, furnace, or say, my iPhone ever lasted that long.
Know any seniors who live like juniors? Please share.
Category: Hotels Resorts & Travel| Retail/Grocery| Stevens & Tate Speaks
5 Mar 2010The majority of taxpayers expect refunds this year. Although this is a smaller number than last year, the National Retail Federation’s recent survey purports that more recipients will spend their money on non-essential purchases they have delayed over the last two years, including electronics, furniture, cars and vacations, if not used to pay off debt or build savings. This is good news for marketers. And, with the continued growth in use of e-filing (now used by over 50% of filers) AND early filing (over 60% have completed their taxes by end of February), these refunds continue to be received earlier each year. So now, early Spring is the time for retailers, travel companies and investment firms to advertise for their share of the funds.
Category: Media News| Retail/Grocery
3 Mar 2010Mobile phones are quickly becoming the way consumers find coupons, research products, compare prices and make purchases. It makes shopping easier for consumers, but that doesn’t mean retailers are thrilled at the prospect of consumers consulting mobile phones from their aisles – after all, does Best Buy want you to know that the item in your cart can be had cheaper at Amazon – and purchased right now on your phone?
“There is fear, but it is the new reality,” said Dan Butcher, a reporter at Mobile Marketer. “Retailers are becoming aware that consumers are using their phones in the store to make decisions. They’re realizing that they need to support that platform.”
Indeed, retailers who don’t embrace the technology now will be left to play catch-up in the years to come. But there is reason for retailers to be excited about the shifting mobile landscape. Many of the mobile applications coming onto the market actually benefit bricks-and-mortar retail by improving the in-store experience or driving traffic to stores that are either nearby or boast the best deals.
A recent article on AdAge points out some of the recent retail-related mobile applications on the market today:
SHOPSAVVY
What it Does: With this app, users can comparison shop by scanning a product’s bar code with a camera phone. ShopSavvy finds the lowest prices online and at nearby brick-and-mortar retailers, as well as coupons, and lets users make transactions. Last month, ShopSavvy reported more than 42 million scans. Available on the iPhone, iPod Touch, Android and Nokia phones.
YOWZA
What it Does: Using GPS to determine shoppers’ locations, Yowza delivers coupons to nearby stores. Users can set the parameters between 1 mile and 50 miles. The app boasts more than 1 million unique users on the iPhone and iPod Touch and an additional 4 million users through a syndication deal for BlackBerry, Android and Palm.
RETREVOQ
What it Does: More of a mobile advisor than an application, RetrevoQ uses texts and tweets to dispense info. Shoppers can text 41411 or tweet @retrevoq including the make and model of the electronics product they’re considering, and RetrevoQ will respond with advice on whether it’s a good buy, a fair price, the price range available online for that product and a link to reviews at Retrevo.com, a consumer-electronics shopping and review site.
FASTMALL
What it Does: This iPhone and iPod Touch app provides interactive maps of malls, highlighting elevators and the quickest route to stores, as well as helping shoppers find food vendors and remember where their cars are parked. A shake of the phone turns up the nearest restroom location. Shoppers can also make lists and access coupons.
THEFIND: WHERE TO SHOP
What it Does: Shoppers can find which stores carry the products they’re looking for and where those stores are located, as well as compare prices with nearby retailers and online retailers. The app will even calculate the driving cost to each store. It is available on the iPhone and iPod Touch.
GROCERYIQ
What it Does: Coupons.com acquired the popular grocery app in January 2009 and released version 2.0 in December. The iPhone and iPod Touch app allows consumers to create grocery lists, organize them, access coupons and share lists with others. Shoppers can also take photos of bar codes to add items to their lists and create lists of frequently or previously purchased items.
To read the article from AdAge in its entirety, click here.
Category: Anouncements| Retail/Grocery
9 Feb 2010Indiana-based Strack & Van Til Super Market Inc. has hired Stevens & Tate Marketing/Endora Digital Solutions to help the grocer in the marketing of the company’s 14 full-service food stores in Northwest Indiana and Illinois.
Stevens & Tate has a solid record of developing and implementing successful marketing and branding campaigns in the grocery category, including having served Aldi and its stores for more than three decades. Dan Gartlan, president of Stevens & Tate said, “Strack and Van Til is a company with strong family roots and ties to the community, plus a reputation for exceptional customer service. We look forward to helping this company – which shares many of our Midwestern values – grow its business by applying our extensive experience in retail marketing.”
Strack & Van Til operates 30 supermarkets in and around Chicago and northern Indiana. Stores operate under the banners of Strack & Van Til, Town & Country Food Market, and Ultra Foods. The regional grocery chain offers fresh and packaged foods and has delicatessen and bakery divisions in each of its stores. The company is owned by the Chicago-based grocery distributor Central Grocers, which also operates supermarkets under the Berkot’s and Key Market banners.
Category: Retail/Grocery| Stevens & Tate Speaks
9 Feb 2010How fun was it to see the fabulous Chicago Bears’ Super Bowl Champions again and to be reminded that the Super Bowl Shuffle was introduced into our lives 25 years ago?
Boost Mobile did a nice job of taking a well-remembered spot and reigniting it for their own brand. By using a pre-existing ad and altering it, Boost Mobile showed that they could be the more cost effective company on air as well as with their service offering. But skimp they did not.
To generate more buzz from this spot, Boost Mobile offered a special website – BoostMobile.com/shuffle – where they play the full Boost Mobile Shuffle video, have interviews from the players and my favorite, Mike Singletary’s Party Police where you could submit friend’s names and phone numbers who were ‘violating’ a good Super Bowl party either by not having proper football knowledge or asking really dumb questions. If you sent in this person’s phone number they would get a recorded call from Mike Singletary commenting on the violation.
Additional features to the microsite include downloading ring tones and following McMahon on Twitter with a ‘headband message’.
This was a fun and unique way of generating more conversation on Boost Mobile even after the Super Bowl was over and a good use of they took advantage of Super Bowl advertising. And for Chicago, it’s fun for us to be a part of the Super Bowl again.
Category: Retail/Grocery| Stevens & Tate Speaks
8 Feb 2010This year Doritos again conducted their annual Super Bowl TV commercial contest, “Crash The Super Bowl” with the top winner receiving $1,000,000 for their efforts. They aired four winners, each were :30. The spots aired were chosen by the fans prior to the game from six finalist posted on CrashTheSuperBowl.com. The website has a Forum for fans to offer opinions, a Gallery to view the over 100 entries and even a “Herbert Brother How To” that explains the do’s and dont’s of making a commercial.
Doritos has done an excellent job at engaging their tribe by creating an online event that far outweighs the time value of four :30 spots. Some of the magic comes from repeating the event annually. This gives their following an opportunity to grow year after year.
All the spots poke a little fun at Doritos lovers and all seem to have someone getting hurt or put through some pain. This seems to be part of the formula. It’s Doritos meets America’s Funniest Videos. We still like to see others in pain, as long as we know it’s not real. My favorite Doritos spot was the “Funeral” were a man asks to be buried in a coffin filled with Doritos. It shows true love for the product and has more humor than pain, since the man is not actually dead. Visit CrashTheSuperBowl.com to view all four winners.
Category: Retail/Grocery| Stevens & Tate Speaks
8 Feb 2010For the amount of money Anheuser-Busch spent on Super Bowl advertising, the company is not likely to see a return on its investment. With eight ads, the majority for Bud Light, there still wasn’t anything nearly as memorable as the frogs or the “what’s up” campaigns of years past. In fact, this year’s “electronic voice” spot was a lame remake of the “what’s up” ads. Not very original!
And what was the point of the Bud Light “beer house?” I understand that this commercial is trying to be humorous, but when did messaging become irrelevant in advertising? What are the benefits of Bud Light? On the other hand, the Michelob Ultra spot with Lance Armstrong was straightforward…nothing clever but at least it had a message.
My three favorite Anheuser-Busch spots were the ones that messaged on the characters’ love of the beer. First, the “building a bridge” to get the Budweiser truck across to the town was interesting—the villagers love their Budweiser so much they are willing to do anything to make sure they receive their beer. The “asteroid” spot, where the scientists decided to party with Bud Light when they thought the earth was being destroyed by an asteroid, rang true. Ok – that’s something I would do! The Bud Light plane crash ad was funny too.
Budweiser Select 55 – forgettable. “Book Club” – a bit sexist. The most popular Budweiser spot was the “bull” making friends with the Clydesdales. Good thing they decided (at the last minute) to bring the Clydesdales back!
The only other alcohol advertiser was Miller, with just one spot. At least that spot was true to Miller’s message strategy – that Miller High Life is the beer for the common people.
The Super Bowl has become the biggest day for advertising, with nearly as much buzz created about the ads that run during the game as the game itself. This year, the Saints scored a victory but Anheuser-Busch did not.
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