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November, 2009

Through ever-changing algorithms, search engines organically index and rank the web sites they crawl. It’s he name of the game in search engine optimization: find out what makes a page rank – and use that tactic until the search engine changes its algorithm.

The page ranking algorithm used by search engines is a set of rules, which can vary by search engine. Exactly how a particular search engine’s algorithm works is a closely-kept trade secret. It can be based on the web pages’ meta tags, keyword frequency, and more.

Now, Google has begun to work on a new ranking factor: site speed. The search engine will be looking at page load speeds of web sites and ranking them accordingly, meaning that old site pages that load slowly with clunky images may be ranked lower in the search engine results pages.

To read more on what web site owners need to know about page speed and search engine rankings click here to read an article that discusses this topic from Search Engine Watch.

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The Chicago Sun-Times has recently published an article about Stevens & Tate’s Lend A Hand marketing giveaway!

Check out the article here.

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Gaining The Competitive Advantage

Posted By: Stevens & Tate   Category: Retail/Grocery

27 Nov 2009

While the article Making A Difference: The Competitive Advantage, found in Progressive Grocer is focused on grocers, it really applies to any retail category.
There are two parts to this equation:

  • You cannot be all things to all people; if you try you’ll become so generic that you won’t stand for anything to anybody.
  • As the article points out, if you are only known for convenience, pretty soon you’ll only get the fill-in trips, while the big orders will move elsewhere.  And long term, this is unsustainable.

To read the article in its entirety, click here.

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The Stevens & Tate Lend A Hand marketing giveaway was recently mentioned in The Bellingham Herald.

Click here to read the full article.

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Stevens & Tate Marketing/Endora Digital Solutions has been recognized with six international awards for exceptional creative and website work, including three silver W3 Awards and three silver Davey Awards encompassing six different categories.

Stevens & Tate/Endora Digital Solutions was recognized with two W3 Awards for the innovative website pages the firm created for ALDI Foods in the categories of shopping, and food and beverage, and one for the WhyPaveGreen.org website developed for Advanced Pavement Technology in the green/eco-friendly category.

The marketing team at Stevens & Tate/Endora Digital garnered Davey Awards for outstanding creative work for the Rydal Park retirement community in the direct marketing – consumer category; Ryland Homes homebuilders in the promotional/branding category; and the Advanced Pavement Technology website in the green/eco-friendly category.

“Winning six international awards of this caliber is certainly an honor for us,” said Mark Beebe, partner at Stevens & Tate Marketing. “But the real recognition goes to our clients, who support our bold, creative marketing approach. They allow us to do our best work.”
The W3 awards competition, judged for creative excellence, is open to all organizations and individuals involved in creating, designing, maintaining, or promoting websites, online marketing or original video content created for the web. The Davey Awards honor creative excellence and exceptional execution by smaller agencies and companies worldwide.

The W3 and Davey Awards are sanctioned and judged by the International Academy of the Visual Arts (IAVA), an invitation-only body consisting of top-tier professionals from acclaimed media, interactive, advertising, and marketing firms.

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The Oakbrook Companies has retained Stevens & Tate Marketing/Endora Digital Solutions to serve as its online marketing agency for the companies’ properties including: Pheasant Run Resort, DuPage Expo Center, Holiday Inn Express, Hilton Garden Inn, and the Advanced Center for Training. All properties are located in St. Charles, Ill.

Stevens & Tate has a solid record of developing and implementing successful marketing campaigns in the travel and hotel industry, having served more than two dozen U.S. hotel, resort and hospitality clients from its Chicagoland location.

“We understand the need for smart messaging in the soft travel market. But as important as strong messaging, so is the effective and efficient delivery of it,” said Dan Gartlan, President of Stevens & Tate. “Our track record of award-winning work with hospitality accounts proves that we have the ability to deliver in both areas. We very much look forward to delivering effective solutions for Pheasant Run and Oakbrook’s other properties.”

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In order to post the best blog articles possible, make sure to follow these guidelines:

Title – Intriguing titles go a long way. Consider using off numbers as part of your title.

Keywords – Incorporate as many keywords as possible. Use your top keywords in:

  • The title of the post
  • Hyperlinks pointing to older posts or specific company web pages
  • Tags used to describe the subject matter

Scheduling – Consult your editorial calendar, in addition to top keywords highlighted in your SEO/Analytics report and/or your keyword analysis. No less that one post per week if possible.

Images – Including an image with a post is recommended when possible. Use your keywords in the image “alt” attribute when possible.

Links – Link to other blogs and/or to previous posts of your own (using keywords for links to posts of your own when possible).

Post Length and Content – Mix up the length of your posts. Don’t be afraid to be brief (i.e. 200 words). When possible, offer analysis, new tips and tricks.

Editing – If resources are available, run your pending post by a trusted advisor or editor who can do a review and make minor edits.

Announcing – Announce on on other social networks to notify others about your post (example: Facebook or Twitter).

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Customer segmentation is a topic often discussed when planning and executing an e-mail marketing campaign. Although traditional monetary-based and demographic segmentation drive most programs, what is the value of behavioral, or even attitudinal segmentation?

This article by David Baker has value in educating both novices and pros about the opportunities to define and refine your e-mail lists. What it also indicates is that most lists need to be continually managed across the product buying cycle. You should never be satisfied that your list is the best it can be.

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Nicole Wagner

Below are some blogging best practices to adhere to when creating and managing an online blog:

Establish a Strategy – A business blog needs to begin with a strategy, which does not happen in isolation. Every company should have a marketing plan, or at least a targeted list of customers and prospects. Your blog needs to be part of that strategy with a specific target audience, whether it is for brand building, increasing sales, or communicating with employees, customers, prospects or vendors. A blog without a strategy will not survive. Do not create a blog just to create content for search engine optimization purposes. It will wither and die, as many have.

Define an Editorial Policy – Once you know what you are trying to accomplish through your company blog, you need to determine what kinds of articles you will post. If you have regular press releases (and quarterly statements for public companies) posted in a news section on your web site, and you should, there is no reason to re-post them on your blog, unless you are commenting or adding more information to the release. You need to decide whether to blog about employee activities, client projects, internal processes and other things that reveal the human side of your company. This is generally a good thing, but the information on your blog must be relevant to your target audience.

Find a Voice – Your blog should have some personality and not sound like it was written by a committee. This can be conveyed through the voice of a blog, which is the way you speak to your target audience. There is a tendency to write blog posts in a more informal, breezy style that can be skimmed easily. This definitely is driven by your content and your readers. If your blog is about complex technical solutions and you are writing for engineers, snarky copy written with broad strokes is not the way to communicate with them.

Reinforce the Company’s Core Values – Use your blog to reflect your company’s inner soul: its mission, goals and direction. A blog is just another medium by which you interact with your customers and employees. It’s another part of the brand experience. It should be consistent with the impression the company wants to make.

Create Compelling Content – A blog is not just an exercise in creating content and tossing it over the wall at your readers. The content must be compelling, informative and relevant to your audience. Think about your blog from the point of view of your target and decide if your latest article provides any value. If you are using your blog to find prospective customers, you can blog about industry topics, or conduct interviews with industry leaders. After your readers find your blog, you want them to return. Or better yet, subscribe to your feed (ours is in the upper right), so they don’t miss one word of your compelling content.

Use Keywords – One of the jobs a blog can do is help improve the search results. You do this by making sure your post titles and posts contain the keywords that your customers and prospects search. Search engine dynamics and algorithms are constantly changing, so you can think of this as relevance to your readers. If you will be writing for an audience outside of your company and customer lists, your blog and site must be found. Writing about topics relevant to this audience will naturally contain appropriate keywords, but you should make sure your titles are keyword rich.

Keep It Fresh – Blogs are usually judged by their amount of new content. Easy to add on to, they are designed to be updated constantly. To keep your readers coming back, make your content relevant and timely. Don’t forget, content can include anything from product releases to job openings, recent news to thoughts from the CEO. It’s practically impossible to run out of material.

Show Author Pictures – One reason to create a blog is to create a human face within the company. The best way to show a human face is to show a human’s face. If the blog is written by one person, a photo in the header or about section is fine. Multi-author blogs should have author photos with each post. This allows readers to easily scan posts for authors writing about topics they follow.

Link from Home Page – Since a blog is a very different kind of content on most corporate web sites, unless your site visitors can find, you cannot achieve your goals. All the strategy in the world goes out the window if no one reads your blog. If you cannot get approval to link from the home page, find a logical place to provide a prominent link. Some common options are from the Company page or the About page, but it still needs to be obvious. How can you engage with your audience if they can’t find your content?

Engage with Readers – Since one of the goals of any blog is to engage with your readers, you need to make sure you do that. You write compelling content that brings your audience back for more. They leave comments. They link to your blog from their blog or social networking sites. And you need to continue these conversations in the comments. Every real comment should get a real response. This is something that we try to do on this site. And it really makes a difference to readers to see the post authors responding in the comments. And when you find your content shared by your readers elsewhere, thank them and continue the discussion over there. Being appreciative of comments goes a long way.

Spread Your Content – If you can spread and encourage the spreading of your content to your target audience, you will reach a much larger audience. Leveraging your blog to gain more readers is a great way to make sure your content gets in front of a large number of people.

Fine Print – Blogging can lead to legal issues. Companies should have real concerns about liability, exclusions and limitations, and indemnity. Although there are laws that protect against libel, misappropriations and other injuries suffered as a result of posts on the Web, companies can still be held “vicariously” responsible for statements made by employees that are harmful to others. Since there are so many legal issues surrounding blogs, it is imperative that the site has some sort of disclaimer and limitation of liability.

Know What You Are Doing – Senior management should be educated by the corporate communications and legal department about what blogs are and how they might affect business. That way, they can be contributing members of the blog, further improving employee relations. Their support and participation is often what makes a blog more effective.

Create Blogging Policies – In any medium where an employee is sharing information, there is the possibility of leaking trade secrets or financial information. Blogging also has a tendency to become personal. A company should have a list of policies regarding blogging to ensure that trade secrets are kept secret and personal lives do not become public. Policies may include keeping financial information from being posted, as well as severe consequences for anyone using the blog for negative publicity.

Aviod the Marketing Blog – Making blog into a blatant marketing campaign is a bad idea. Customers are looking for real answers and honest opinions. They will pick up on insincerity instantly. Use the blog for what it’s for, transparency. This is an opportunity to make a real connection with your customers. Don’t ruin it by filling it with empty advertising.

Encourage Employees to Use the Blog – Create an atmosphere where they are comfortable asserting their opinions and concerns. You’ll be surprised how the quietest employees will speak up when given such an opportunity. With all communication, blogging can become negative, so remind employees of the public nature of the blogs and the ramifications for their actions.

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Gen Y-ers, those born between the mid 1970s and mid 1990s, have been bombarded with advertising for so long that they have become desensitized to the majority of ads that they cross paths with.

The traditional marketing that homebuilders have used in the past may be lost on these people since they view the world and navigate through it differently than the past generations.

Gen Y-ers have grown up with access to search engines and harnessed the ability to find the information that they need quickly. They are also quick to dismiss a traditional sales pitch.

In order to reach Gen-Yers, you must “hang out” with them more than market to them.

The article, Marketing to Gen Y: The Do’s, Don’ts and Don’t Bothers from the Nation’s Building News web site offers the following tips:

  • Fish Where the Fish Are – If you want to attract a buyer from Gen Y, you must go to where they hang out.
  • Be Easy To Find – A very high percentage of prospective home buyers start their search online, so it is important your site be listed high organically on searches related to your market.
  • Online Social Media – Word of Mouth on Steroids – Participate on social networks and aim to become a trusted local resource and thought leader. In doing so, you’ll gain credibility, followers and business.
  • Harness Viral Marketing – Many of the social networking web sites used by Gen-Yers allow for the possibility to spread a photograph or blog posting to hundreds of thousands of other sites at no additional cost or involvement from the builder.
  • Think Pull, Not Push – Gen-Yers will tune out just about any marketing effort that they perceive as unsolicited or spam.
  • New Outdoor Adverting – If your highway billboards are no longer generating sales traffic, shift those advertising dollars to signage at outdoor venues and events where Gen-Yers in your market hang out.
  • Leverage Your Model Homes – Instead of holding an open house, host monthly events such as a block party or backyard barbeque. Promote these events on social networking web sites.
  • Contests and Raffles – Gen Y buyers enjoy participating in contests and raffles. Partner with complementary companies to add an element of fun and interest to your model home events.

To read more of this article, click here.

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Twitch is your source for creative happenings from all around the advertising industry. Brought to you by Stevens & Tate Marketing and Endora Digital Solutions. Find news, updates and insight on everything from print, interactive and web and social, to viral and search engine marketing. If it's happening, it's Twitch!

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  • JassiMostru: Hi Very nice and intrestingss story. [...]
  • Tim Itano: Agreed! On both your baby boomer comment and your admiration of oval rubber coin holders. I have not [...]
  • Elmhurst Erik: The Baby Boomers are unlike any generation. They revolutionized society and mass media. I love ov [...]
  • Tim Itano: Good post. And yeah, re: the "last meal" involved in the asteroid attack, I'm not sure I would use m [...]
  • Paul: I agree with you, technology is making it easier for marketers to reach their consumers at home, on [...]

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