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homebuilder marketing

Nicole Wagner

Homebuilder Subject Lines of the Day:

Better Get Moving – Beazer’s Special Offer Ends Soon.

It’s time to Get Moving with Beazer

$5 GIFT˜Beazer Homes Feedback Needed

Home of the week in Kerry Ridge has $50,000 price reduction

Enter to Win an iPad with your Moving Story!

Quick Move-in Deals + Visit Website for Special Online Savings

Pulte Homes Is Proud to Honor Community Heroes Like You!

Be The First To Save 10% Off!

Great Deals on Quick Move In Homes!

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Debbie Szwast

Real estate is any industry where buying decisions truly are made across multiple generations. Fist-time homebuyers often are just out of college and ready to move from their parents’ place or have worked for a few years and can’t wait to get out of that cramped apartment. At the opposite end of the spectrum are seniors. The options for this group range from active adult communities restricted to those “55 years or better” to assisted living to nursing care.

With such an age-diverse client base, how do you reach potential customers cost-effectively? To attract someone’s attention, your marketing efforts must speak to your target audience not only in a tone and manner in which they have become accustomed, but also via media channels that are familiar with.

Recent interviews re-enforced what us marketers already knew…that social media is the most prevalent way to reach young adults. More and more of today’s college grads are finding information on social sites such as Facebook. There are even college courses now designed to teach marketers how to use these sites in a business environment. It stands to reason, then, that a strong social component is essential when reaching out to homebuyers in their 20s.

A busy mom, On the other hand, is probably more likely to hear your ad on the radio or see it on TV. Juggling kids and often times a career leaves them less time to stay in touch via Twitter or MySpace. Radio can reach these homebuyers as they rush to work or drive the children to soccer practice. Cable TV is another good option. HGTV, Lifetime and TLC are stations dominated by women viewers where your message can be heard for a relatively low cost.  These buyers are Internet savvy, however; so don’t overlook online ads that run on websites targeted toward women.

Don’t forget about dad. While women often start the homebuying search, men are definitely instrumental when it comes to inking the deal. To appeal to their senses, talk cents…dollars and cents. The male mind wants to know the facts and wants to get the best deal. So make sure your message has a strong value proposition. And consider advertising on the radio during a sporting event or the morning stock reports.

Trying to attract the 30-something crowd? Try an eblast campaign. Today’s professionals are accustomed to getting their information on the go. Quick snippets of information delivered straight to their inbox is a convenience they’ll appreciate. But make sure to keep the information relevant or risk alienating a potential customer.

Interactive marketing is becoming more commonplace when targeting senior homebuyers, now, too. However, this is one consumer group who still has time to read…the newspaper, magazines, direct mail, etc. Their social media program isn’t an online tribe, it’s getting together to enjoy similar interests. So try hosting an event at your retirement community or senior living campus. Provide activities your guests can participate in and encourage them to invite their families, too.

The first step to successfully marketing to your potential homebuyers – whether they be in their 20s, 30s, 40s, 50s, 60s, or 70s – is to understand how they receive their information today and deliver your message accordingly. Try it. And see the results.

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Debbie Szwast

Not even the best marketing or the best “deal” can make up for poor customer service during the sales process. Here’s an example. Last fall, I needed to purchase new tires for my car so I made an appointment online at a local discount tire retailer. I was enticed by the “sale.” After receiving a call that the tires I requested were not in stock, I was assured by the sales rep that I would be contacted once they were ordered and ready to be installed. Fast forward to six months later and still no call. Not only did this discount tire company lose out on a sale, they lost me as a customer for life.

How does that relate to your industry? Well, if you are like most companies, you have spent a great deal of time, energy and money to attract people to your place of business…a new-home sales center, a hotel, a senior living facility.

As a builder, you may advertise a limited-time promotion to encourage people to purchase a new home now. But if your sales counselors are not knowledgeable about your homes and how they stack up against the competition, you may not get that sale.

Resorts often advertise low rates or special packages to fill rooms during slower periods. But if guests are not treated well when they arrive or their overnight experience doesn’t live up to their expectations, they might not book a room again.

Often, it’s the children who are researching senior care facilities for their elderly parents. So your on-site staff needs to understand the emotional toll this decision has on the entire family. A little extra care and attention will make everyone feel more comfortable and secure in their purchase.

It doesn’t matter if you’re a builder working face-to-face with customers to purchase a new home, a resort taking reservations online or in person, or a senior housing facility discussing a the needs of an elderly parent with his or her children—your sales staff must be an extension of your brand. It sounds so simple, but you’d be amazed at how often this is not the case. To ensure your staff is up-to-par, secret shop them and then work on the areas that need improvement.

With the explosion of Facebook, Twitter and other social networking sites, a bad experience can spread to hundreds or even thousands of people almost instantly. That’s a marketing nightmare! And a nightmare that can easily be avoided.

Back to my tires. My sister referred me to a new shop in town so I thought I’d try them out. Not only did they have the tires I wanted in stock, the staff was extremely friendly, responsive, and informative. In fact, when I had a break down the next day—not related to the work they had done on my car—the store manager was so concerned that he went out of his way to arrange my towing and repaired a burst hose for FREE. They have now gained a customer for life!

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Debbie Szwast

It’s taking people longer than ever, it seems, to make a move. That’s true for young first-time homebuyers, those purchasing a new home, and seniors deciding it’s time to downsize or move into an assisted living facility. For some, it’s easier or more comfortable to stay where they are while others are paralyzed by economic fears.

What does that mean for marketers in the real estate, homebuilding and senior living arenas? We need to keep in touch with prospects multiple times and in multiple ways. Building a relationship over time is essential to ensure that when your potential customers are ready to make their move, your company is on the top of their mind.

In the senior living marketplace, direct mail continues to be a vital source of information. Host an event on your property such as a wine tasting, holiday gathering, or friends and family day. Have your chef prepare sample meals and invite prospects for a taste test. Offer a simple class such as flower arrangements or cake decorating. Give away tickets for a local sporting event. Then promote your event through a targeted direct mail program. Make your invitations fun and memorable so they grab someone’s attention when checking the mail. Reach out to your own database of past visitors but extend your reach to people similar to your current residents. And don’t forget to target their families – often, an adult child will help make the decision on where their mom or dad will live.

A more cost effective option to stay in front of people is an email program. You can get out the same message to a targeted group, without the expense of printing and postage. And, let’s face it, almost everyone has access to email these days. In fact, a recent study by Pew Internet and American Life Project revealed that the 65-plus age group uses email at levels comparable to younger age groups.

Email programs also have become a key for homebuilders looking to streamline operations and reduce costs. One of the biggest mistakes a builder can make in today’s economy is to abandon a prospect who is not immediately ready to buy. Rather, we need to nurture these prospects through continual, consistent communication so when they are ready to move, they remember our name and buy from us – and not the competition. Don’t just send more messages to the same people…send the right messages to the right people at the right time. Smart marketers realize how important it is to craft a set of effective messages that can be customized for prospects at different stages of the home buying process.

With new technologies, smart phones, texting and such, how we stay in touch in the future may change but the importance of staying in touch is here to stay.

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  • Tim Itano: Agreed! On both your baby boomer comment and your admiration of oval rubber coin holders. I have not [...]
  • Elmhurst Erik: The Baby Boomers are unlike any generation. They revolutionized society and mass media. I love ov [...]
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  • Paul: I agree with you, technology is making it easier for marketers to reach their consumers at home, on [...]

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