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marketing

Mark Beebe

So how many generations do we have now?
We have the Silent Generation (1925-1945), Baby Boomers (1946-1964), Generation X (1965-1979), Generation Y or Millennials (1980-2000), Generation Z or the New Silent Generation (2000-2020). So we have FIVE that we are serious about marketing to.

You still need to know your AUDIENCE

Everyone can tell you how to market different to each one of these groups, however, the process to me is the same, it’s just the execution that varies. A great example is do you send a postcard to Generation Y to introduce your product? Probably not since 48% don’t consider mail as a priority until Friday. Generation Y is all about Extreme things (concerts, movies, hiking,and video games) Viral marketing is a great way to catch them. By the way, 36% have a least one tattoo. You would be better saving your dollars on that postcard and sponsoring a video game competition to reach this target.

You will always need TIMING

Timing is so important in marketing. Any ad agency can steer you in the right timing. Think of it this way, do you advertise tax software on April 16 of any year? What is your right timing of your product. If you don’t know that answer, then your agency or a test market needs to be explored to find your results. Pushing your offer to make sales in a timely manner may not be the answer. Educating your buyer at the right time will make sales happen automatically and surely increase sales.

Should always include an OFFER

That’s right, a simple reason to buy that provides some benefit to the buyer and eases them to the buying step. Make it real. Let them make the decision on their terms. Any generation loves to be in control of the situation. Of course your website needs to reflect the simplicity and comfort from ordering from you.

You must be AUTHENTIC

No one wants to waste time on people or companies that aren’t real. Earn the respect and make Authentic equal truthful. Understand your target audience by hanging out with them and seeing how they interact. Watch the shows they watch or listen to the songs they hear. Audiences wants to be listened to NOT MARKETED TO.

The MESSAGE needs to get through and resonate

Your message must have a benefit for any generation you are talking to. It must deliver on your promises or the social sites will have you closed before you opened. There are a number of basic marketing practices out there but in all my years these five concepts have always remained true and should remain true for the next decade. Every generation wants to be heard, not preached to, so listen to them and that just may shape a new direction for your company or product.

Remember each generation is so different than the next. The beauty behind the Y generation is that they believe anything is possible. We have made them believe that. As Apple says, Think Different. I am going to close this blog with a link to a concert that the Y generation help conceive. This is a clear example of how each generation is different. It was recorded in 12 countries and 185 computers.
http://www.youtube.com/watch?v=D7o7BrlbaDs

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Mark Beebe

So how does this concept roll out in business? Let’s begin by talking about everyday terms- when you ask for tissues, you ask for Kleenex and when you want to make a photo copy you say “I’m going to Xerox something”, when you have a cut you reach for a Band-Aid don’t you? Paper towels or Scott Towels?

But when Leo Burnett’s Green Giant came into our family rooms in the 1928, did it make people remember Green Giant when it was time to buy any vegetable that was green? You bet it did. They then retired the character for some time and then, “Despite a more than 10-year hiatus, the Jolly Green Giant is one of the most recognizable advertising icons of the 20th century,” explained Green Giant Marketing Manager, Tammy Sadinsky. “When developing this advertising campaign, we could not ignore the 80 years of equity that the Jolly Green Giant brings to the brand.”

What kind of sales did Alka Seltzer see when “pop pop fizz fizz oh what a relief it is” was introduced? Sales went up with the Speedy campaign as projected; however, in the 70’s Tinker and Partners created a frothy, luminous commercial composed of nothing but two Alka-Seltzers dropping into a crystal glass of water. The key phrase here was “two Alka-Seltzers”. Up until this series of ads, both the speedy commercials and packaging had only promoted the use of a single tablet at a time. This branding agency made an error showing two tablets, yet the president approved the spot and changed the packaging…forever! This drove sales through the roof.

So you are asking yourself, those product launches were years ago when their was a captive audience, today there are over 300 channels, how in the world does this impact our lives today?

Do you have an emotion about Kraft? General Mills? Betty Crocker? I bet one of these stirs up a feeling that might be childhood related or a happy brand memory. These corporations have spent billions of dollars driving that message home into our craniums.  It’s what a good marketing plan will do. Have you ever heard of the brand McDonald’s? Ask any child between three and eight why they want to eat there.

Our subconscious tells us that good marketing stay with us forever. Let me demonstrate this with a few ideas. What is a Toyota Sale-A-Thon? We know the name, we know the brand but we don’t really know what that sale actually means unless we were actually shopping in the market for a new vehicle. That is smart marketing mainly because when you do decide to purchase a new vehicle, Toyota, may come up for a car you might want to explore. Does your brand do this today?

Open up your refrigerator and look at the items you purchased, probably some private label but mostly name brands. Ask yourself, did I purchase Heinz Ketchup? Did I purchase Miracle Whip? Did I purchase Wishbone? Did I buy Coke or Pepsi? It’s truly amazing the amount of marketing efforts from creative marketing agencies that have gone into these brands to make them our “comfort” choice. Of course quality and not changing up the formula is all part of the strategy to keep a customer loyal. On April 23, 1985, Coca-Cola, amid much publicity, attempted to change the formula of the drink with “New Coke”. Follow-up taste tests revealed that most consumers preferred the taste of New Coke to both Coke and Pepsi, but Coca-Cola management was unprepared for the public’s nostalgia for the old drink, leading to a backlash. The company gave in to protests and returned to a variation of the old formula, with high-fructose replacing cane sugar, under the name Coca-Cola Classic on July 10, 1985. The taste really didn’t change so the consumers were happy.

Now these are considered small purchases as compared to a new home. Can you give me a brand that you would seek out when you are searching for a new home. Strange isn’t it? New Homes, the largest purchase most Americans purchase, has NOT ONE brand. Go and ask your neighbor what kind of car he purchased and then ask them who built your home? Of course there are always exceptions, but mainly marketing smaller brands is an easier exploration. Is your brand closer to Coke or a Homebuilder?

Internet is the next wave of brand loyalty. It’s right on your computer everyday. And if you think television or movies does not influence as much awareness, just watch Talledega Nights and see the placement of the complete Apple Bees commercial or watch each season that Jack Bauer from 24 gets a new car sponsor and the logo is shown in nearly every episode. It is happening everywhere in every form. The question is…how are you getting your brand into the public?

Enjoy this link: http://www.youtube.com/watch?v=PUxxI28zhNc

To reat “Who Says Marketing Is Not Valuable? Part One” Click here.

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Mark Beebe

Many times throughout the year, clients or individuals will challenge myself or the firm on how valuable marketing has changed history or moved the meter in some regards.

I want to start by saying that I never perceive marketing to be slimly or deceitful. Marketing steers brands from being good to great. Marketing paves the way by introducing you to something you may or may not try. Remember Pet Rocks or Moon Rocks? Who knew of a word; Ginsu before 1978? Did you really want the pocket fisherman or did marketing help with your decision?

What I found interesting recently was how marketing is changing our culture with Celebrities. They have orchestrated taking the negative and reversing that image so smartly that it is seamless to the average viewer.

So that takes us to my first observation, I just saw a new show commercial advertising “The Marriage Ref” starring Jerry Seinfield. Was it really that long ago that we forget that Jerry went after his babysitter that was 15 years old? She was in HIGH SCHOOL. He dated Shoshanna Lonstein for quite a few years. They were getting married when she was 17 and at the time, that was all the rage. It never came to be.  And now, he has a show that deals with being a Marriage Ref. I believe the premise finds real couples having arguments and a panel of celebrities review the fight and offer tips and suggestions. The panel consist of people like Larry David and Madonna. They both have been divorced and have no right on that panel except for laughs. Anyway Jerry has used his Marketing and PR efforts to change that image.  Other marketing image changers include Hugh Grant being caught with a prostitute, Mel Gibson stating racial slurs, and guess what, ten years from now everyone will still be talking about how great Tiger is on the current tour. It is all about marketing and how it is all positioned. PR is also interwoven into this mix. You can never pay too much for a good PR firm that is going to lift your image. Celebrities truly understand the value of image and the power of marketing.

Are you still not convinced that Celebrities are using Marketing to turn their product around? Let’s take Paul Rubens as another example, we all know what he did, but he is introducing the new Pee Wee Herman show to the next generation of children.
Jerry Lee Lewis married Myra who was not only his first cousin once removed but 13 years old, Roseanne’s butcher of the National Anthem, Michael Richard’s racist rant, Britney’s bizarre hair cut, Dixie Chicks disliking the President, and Janet Jackson/Justin Timberlake reveal a boob on the Superbowl.  The Beatles records were burned a few decades back because of something John Lennon said out of context. Guess what, all these celebs still sell very well. Whether its CD sales, downloads of movies or being a regular on digital shorts on SNL, marketing has helped every one of these individuals. You cannot tell me that it has not. Right or wrong we are also a very forgiving Country. Remember when Michael Jordan and Kobe Bryant had affair after affair? Me either!

Marketing and time is the sole reason each of these individuals have moved forward and in some cases become stronger as a brand. Marketing can solve your image or create a new one. Marketing can empower the viewer to respond positively to your brand. However, not all marketing can be a savior. A good example of this would be looking at a case study of O.J. Simpson. His image cannot be erased, for one his brand is revolved around a murder, his book “If I did it” could not save O.J. from the brand he created in that year long trial. All the other years of the O.J. brand was erased by a car chase and a gun. Roman Polanski and Ronnie Spector are in the same boat.

Watch Presidents Obama’s debates again especially his first one. Watch President Clinton’s debates again especially his last one. They both promised Healthcare would be resolved in 90 days upon election. Why is this forgiven? Simply, good marketing and great PR to every newspaper in the country. Marketing works. Imagine having every media outlet known to man at your disposal everyday and how you could change and manipulate your brand. Eventually you need to perform, but not as much as you use to. Great example of this was a musical group called the Bay City Rollers, they were coined as the next Beatles, but guess what, without great songs, good music and lots of hard work they faded into the sunset as almost one hit wonders. They had no vision yet great marketing-you still need to perform.

So how do we transform YOUR brand. Is it time for a facelift? Is it time to change your image? Marketing is a wonderful tool when used correctly and I’m sure if it has helped Celebrities then it can surely elevate your brand regardless of the past.

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Tim Itano

Looking for something new? In a universe where advertisers are constantly looking for that next great place to expose their must-have products to the marketplace, it’s becoming more and more difficult to find areas that haven’t already been reached.

In recent years, the advertising community has secured product placements in movies, music videos, TV shows (dramas, sitcoms, reality, you name it) stadium sponsorship/ownership, social media endorsements and viral events/storylines galore–they’ve even secured body art on athletes at certain high profile events.

The latest, freshest opportunity blows in from north of the border in the form of a new reality-based show called Commercial Break, created in partnership between a Toronto-based Ad agency and a high-profile commercial production company.  From its description, the show combines elements of AMC’s blockbuster hit, Madmen, with NBC’s single elimination series, The Apprentice.

The show’s relevance comes from the fact that it is based on 10 contestants creating real ads for real clients in the hope of landing a year-long contract with a high profile Toronto production company. The product advertisers, who were in the process of being secured, would have the tremendous advantage of having their virtues discussed ad nauseum during the creative process and broadcast to the show’s loyal followers (and numerous YouTube and other social site’s viewers as well).

To read more about this unusual ad venture, click here.

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This January, marketing mainstays like FedEx, General Motors and Pepsi announced that they would be opting out of this year’s ad extravaganza, the Super Bowl.

Adverting Age has recently run an article titled Super Bowl Shuffle: Why Marketers Will Shift to ‘Platforms’, which discusses the phenomenon of advertising and the Super Bowl.

The article claims that for those looking to gauge the health of the ad industry, Super Bowl advertising is a bit of red herring. CBS is charging about $2.5 million for 30 seconds of commercial time, and rightfully so. Rarely do you get so many Americans watching one event and actually enjoying the advertising. It is a tremendous opportunity for most brand marketers and it would be foolish to look at this year’s Super Bowl as proof of either the rejuvenation of the 30-second spot or the rejection of it.

There certainly will be advertising winners (and losers) on Super Bowl Sunday but let’s hope that the Monday morning quarterback chatter doesn’t obscure the larger shift at hand for marketers this year. 2010 will be the year of the “platform” for advertisers.

Unlike a website, banner, Facebook application or 30-second spot, a platform is an always-on digital environment that allows brands to run specific or multiple programs. The goal of a platform is to meaningfully engage consumers on multiple levels. For some brands, this means creating an experience with integrated commerce. For others, it means enabling consumers to connect with each other in valuable, unexpected ways.

But for marketers, the real winners this year will be the brands who have built these platforms to engage consumers well after this year’s Super Bowl becomes a distant memory. Here are some examples of the types of platforms that are being created and executed today:

  • Community Action Platforms
  • Crowdsourcing Platforms
  • Commerce Platforms
  • Brand Experience Platforms
  • Social CRM Platforms

These are just a few examples of the kinds of platform moves brand marketers will make in 2010, but there will certainly be more — especially with the rise in mobile and emerging technologies such as “touch” and augmented reality. To read this article in its entirety, click here.

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Tim Itano

At Stevens & Tate, it would be an understatement to say we do a lot of idea/concept generation. Over the past few decades, I’ve tried to put my finger on which components create the most hospitable environment for great ideas to bear fruit, but a recent book by Malcolm Gladwell entitled “Outliers” helped me identify perhaps the biggest ingredient to strong creative collaboration.

In “Outliers”, Malcolm Gladwell (author of The Tipping Point and Blink) chronicles the remarkable health and longevity exhibited by the inhabitants of Roseto, a small Pennsylvania town. According to the book, a large number of its  inhabitants originated from a mountainous area in Southeast Italy, who after carving a life for themselves in America, sent for additional members of their family to join them in America.

This interesting thing about this group of people was that unlike national averages, hardly any Rosetans under age 65 had heart disease/heart attacks. In the 1950’s, when research was undertaken on the Rosetans, heart disease was the leading cause of death among men of this age, so this merited closer examination. What researchers found was that Rosetans ate relatively unhealthy diets, had a large proportion of smokers, didn’t exercise particularly often and obesity was relatively common among their numbers.

After eliminating all the expected health contributors (diet, exercise, physical environment, etc.), Gladwell chronicles how researchers finally determined that it was the supportive, interactive social structure – or sense of community – that led to their longevity and vitality. Multi-generational families living under one roof were commonly seen as well as numerous interactions between the young and elderly. Of note, once Rosetans left the geographic area, leading to more insular lifestyles, their health statistics fell back to the national averages.

A similar thing could be said of the creative process. The best sessions we have conducted have involved multiple people–ideally from various departments–bringing differing viewpoints together in a mutually respectful, collaborative environment. On the flip side, when we have kept the brainstorming sessions more insulated (or in a bubble so to speak) with little collaboration until the very end, the results generally leave a lot to be desired.

Suffice it to say, we try to stick with lots of collaboration throughout the process. Also, when the common goal of the upcoming brainstorming session is shared at the outset, additional benefits regularly include increased ownership by participants, greater respect for others’ ideas, and greater transparency of thoughts and opinions. And the greatest result of all in the process? Healthy, robust thinking everyone can take credit for.

But enough about us. What elements help your group collaborate/create more effectively?

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Stevens & Tate Marketing and Endora Digital Solutions is pleased to announce our Lend A Hand Marketing Giveaway! In recognition of the challenges that many organizations are facing today, we are awarding $30,000 worth of complimentary marketing services to one well-deserving non-profit organization. We are happy to do our part to help in these challenging times — to give back to those industries that have helped us get where we are today.

Please visit the Lend A Hand section of the Stevens & Tate web site for more details and to register to win.

Lend A Hand Marketing Giveaway

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How do you, as a business owner, get your name out to more journalists so that they include you and your business in their publications? Become a source.

It’s a practice seen in both local and national press – small business owners offering interviews and quotes as part of larger stories on topics related to their industries. Being a source amounts to valuable free press for these businesses who want to establish themselves as leaders in their field.

Social media and the Internet are great resources for any business owner trying to gain free press.

Want to increase your chances of being contacted by a member of the press for an interview? Here are some things you should be doing right now:

1. Blogging – Having a blog is the number one thing that you can do to make yourself a more attractive target for journalists in need of a source.

2. Tweet – Twitter is a great place to start building authority on a particular topic by connecting with other users and sharing relevant information, news and links.

3. Help a Reporter Out – Help a Reporter Out is a mailing list that connects journalists to willing sources.

To learn more about becoming a source check out this article by Josh Catone.

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At Stevens & Tate, we have seen brands jump in sales over 75% with just a re-design. It is never to be underestimated on the strategy behind a brand and the emotion that can evolve.

Walmart’s recent launch of the Great Value line isn’t trying to pass itself off as a clone of the brands it competes against, but instead letting that bland whiteness aim to set the brand apart with a distinct look and identity. Keep in mind the new Target strategy is not to have the word “Target” but just the bulls eye. Can your brand do that? Target’s new Up & Up line of private label doesn’t even show the bulls eye anywhere expect the back of each product very small by the promise statement.

As we tell all our clients, stay consistent and on strategy with every move you decide on your label. Good Brands just don’t happen, they change behaviors.

The article “Select the Right Food Packaging” highlights these ideas and stresses the importance of having your product stand out on the shelf so they are not overlooked.

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It rarely lives in the same place more than once. Its voice is constantly changing and it inhabits a new host at every turn.  It can arrive in a hot, morning shower, in a car stuck in bumper-to-bumper traffic, or while waiting for a ride in the pouring rain. It can appear in an elevator, while rock climbing or looking out the window of a plane thousands of feet in the air. And what exactly is this creature? It is the Big Idea and here, at Stevens & Tate, we’ve been hot on its trail, tracking it for almost two decades.

In our experience, big ideas have come from, both, very expected sources and from the least likely places, which makes holding onto it all the more important. When big ideas are forgotten it is one of the most maddening moments an Agency professional can experience. But when you do capture one, it’s electrifying.

From our observations, a Big Idea tends to elicit two reactions: One, it’s so obvious and on-point that team members try to add extraneous content to the idea which ultimately weakens its message, or, two, others instantly gravitate to the idea, layering their own meaning and story-telling support.

So, what defines the home-run idea/concept? While not easily measured or quantified, they do seem to share these characteristics:

  • It has an undeniable “It” factor that keeps drawing viewers/readers back.
  • It often doesn’t require a lot of explanation to its audience.
  • It solves the problem/need in a fresh way.
  • It has legs, meaning it is campaignable, extendable or can outlive the moment.
  • Its audience appeal is broader than originally expected.
  • Others secretly (or openly) wished they had created it!

Finding these breakthrough ideas is rarely an accident. The likelihood of unearthing the sparkling new concept is certainly enhanced by insightful, up-to-date marketing briefs – the variety that were developed with close client input – customer interviews, focus group feedback, competitor shopping trips as well as personal guerilla site visits to the client themselves. These can all provide the kindling needed to get the fire really going.

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What is Twitch?

Twitch is your source for creative happenings from all around the advertising industry. Brought to you by Stevens & Tate Marketing and Endora Digital Solutions. Find news, updates and insight on everything from print, interactive and web and social, to viral and search engine marketing. If it's happening, it's Twitch!

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  • JassiMostru: Hi Very nice and intrestingss story. [...]
  • Tim Itano: Agreed! On both your baby boomer comment and your admiration of oval rubber coin holders. I have not [...]
  • Elmhurst Erik: The Baby Boomers are unlike any generation. They revolutionized society and mass media. I love ov [...]
  • Tim Itano: Good post. And yeah, re: the "last meal" involved in the asteroid attack, I'm not sure I would use m [...]
  • Paul: I agree with you, technology is making it easier for marketers to reach their consumers at home, on [...]

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