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mobile marketing

Nicole Wagner

With 42% of Americans using smart phones, the use of mobile friendly websites is becoming more and more necessary in order to reach more of today’s consumers.

Endora has put guidelines in place to coordinate with the World Wide Web Consortium (W3C) Mobile Web Best Practices:

  • Developing so our page/screen width will be 120 pixels.
  • Page height will be determined by the size of the file with the content (20KB).
  • Web pages should reside on a .mobi url .
  • If possible, programming should be added to the .com site to detect mobile visitors and redirect them to the mobile site. This will be based on the detectable data provided by the users mobile phone.
  • Copy should be written to be informative in order to allow the mobile phone user to locate their information quickly and easily.
  • In order to maintain a quick download time the site will contain minimal graphics and not include .pdf downloads or forms.

Some good examples of mobile friendly websites include:

BBC.mobi: they offer a clean and crisp layout with easy to find content. They also offer content based on the type of phone you have to make it easier for the end user.

Delta.mobi: Formerly Northwest, Delta offers useful services on their mobile website, including flight status checks and online check in. Their application is simple to use and the low graphics make it fast to move through.

Google.mobi: Google is always a great example of how to take full advantage of online tools. They offer graphics that are well executed and provide added value to the experience.

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Nicole Wagner

Adopting the use of reading email on your phone is outpacing the adoption of reading email on your computer by eight times the rate, from 139 million people reading their email via mobile in 2009 to 234 million now using their phone for email use in 2010, with the iPhone and Android outperforming Blackberry and all others.

The use of mobile has changed many factors of how we anticipate and read emails. Shorter subject lines and body content are outperforming what has been typical in the past. We need to now think about the use of mobile when we develop our emails and keep our content simple and our conversion metric easily obtainable.

We also need to think about what types of emails go out when. More email is read by phone during the weekends when consumers are out and away from their computers. How should our email messages differ if we send one out during the weekend versus midweek?

Think about your prospects ‘mobile lifestyle’ and try to reach them at the most opportune time. If you know their lifestyle your message will reach them stronger at the right time.

Mobile Challenges to consider:

  • Develop mobile ready websites and landing pages
  • Experienced mobile resources
  • Multiple operating systems/devises for optimization
  • Concise messaging with short URLs
  • Quantifying mobile penetration
  • Qualifying mobile engagement
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More and more brands and companies have begun taking advantage of social media, mobile and video and using them as an essential part of their marketing plans. As important as these formats are as advertising and marketing tools, it is also important to view emerging media with an educated eye.

Consumer brand logos are everywhere in the social media space. According to Business.com, two-thirds of business-to-consumer companies have a social network profile page and half use Twitter. Social media budgets across all industry sectors this year were expected to balloon from 43 percent to 79 percent, according to MarketingSherpa.

Yet the way brands are spending those social media dollars is changing dramatically. For one thing, advertising is becoming less important as the primary revenue driver. More important, social media is not confined to social networks, or even digital media. Instead, it is spreading across all marketing.

A recent article found on iMediaConnection discusses these revolutions in the social marketing realm. The article states that brands are starting to see that the most critical social media expenditures are not in the realm of buying paid advertising but in building out infrastructure and a strategy to enable social media to transform their businesses. That means money will be allocated from marketing budgets, not media budgets.

What will marketers demand for their buck? Information. Not just information gleaned by listening to their customers, but by listening to those noncustomers whose opinions are shaped by the social interactions and commentary of others. As customers and customers-to-be drive the conversation, they will increasingly drive the evolution of a company’s brand.

As brands become the property of consumers, rather than companies, the notion of earned media is more important. Earned media are brand engagements a business doesn’t pay for, which range from blog posts to Facebook updates to virtual gifts.

As social media has matured, mobile marketing, too, has finally arrived. But where is it headed next? eMarketer predicts mobile ad spending will rise from $416 million in 2009 to $593 million in 2010 — a spike of 42.5 percent. That’s not surprising as more brands and agencies integrate mobile into their marketing mix. Plus, Google’s acquisition of AdMob is certain to prompt greater interest in the mobile space from agencies, brands, and media companies alike.

Noah Elkin, eMarketer’s senior analyst, mobile, says, “The fusion of mobile and social and the appetite for apps (among both consumers and brands) will continue unabated.” Location apps will be a key avenue for brands looking to engage consumers on the go.

Brands are taking advantage of consumers’ proclivity to keep friends on their radar and reveal their own locations wherever they may wander. Loopt, for example, helped establish the practice of “checking in” to find nearby friends, places, and activities. Foursquare added a gaming element to compete to earn badges and points based on the number of times users visit a particular location.

With 90 million consumers accessing the internet from their devices in 2010, mobile phones will transform into consumers’ personal shoppers. Major retailers such as 1-800-FLOWERS, Barnes & Noble, Sears, and Target have launched well-regarded m-commerce offerings. Third-party app developers have introduced location-based services that enable on-the-go shoppers to find products and learn about promotions at nearby stores.

But in general, m-commerce is still in its infancy, with most shoppers using their mobile phones to call a friend for advice on a purchase while standing in a store or to order a last-minute gift for an almost-forgotten birthday. Shopping ranked low on a list of activities conducted by mobile internet users, according to a report by Nielsen Mobile. But mobile shopping also grew by 39 percent between October 2008 and March 2009. That is a powerful sign of what lies ahead.

The fastest-growing ad technique among emerging formats is online video. It will surge nearly 40 percent this year and more than 36 percent in 2011. Marketers remain fascinated with video’s possibilities because of the proven appeal and success of sight, sound, and motion. But video advertising still accounts for a relatively small share of overall internet ad spending. Compare online video to TV, and TV wins hands down. For every $1 marketers spent on video ads in 2009, they spent $65 on TV commercials.

What’s the answer to this imbalance? In a word: convergence.

One convergence will be the fusion of TV and internet video consumption. Whether that occurs by connecting computers to TVs or via internet-enabled TVs, the direction of the connection will matter less than its existence. The other convergence will be a combination of business models, with digital video increasingly supported by a mix of ad dollars subsidized by audience subscription fees, much like cable TV.

Consumers are certainly ready for TV-internet connections. A Deloitte report showed that 65 percent of internet users wanted to connect their TV to the internet in 2009, a 7 percent increase over 2008. Web users across all generations want to watch online content, as well as content on their PC and on traditional television screens. Even among matures, nearly half were ready for internet-enabled TV sets.

As marketers forge pacts with online entities like Hulu and traditional players like TV networks, it is becoming increasingly clear that advertising cannot pay the entire freight for this medium, which continues to explode in popularity. A UBS study shows that by 2012, U.S. online video revenues will come mostly from paid models (77 percent) and will reach $5.4 billion. Ad-supported online video will represent just 23 percent of online video revenues, at $1.6 billion.

In the short term, though, more marketers are embracing online video advertising, supported by the twin boom of video streams and video ad networks. Further support for video ad growth will come from sites that offer a deeper catalog of professional, premium video content. Their survival will depend on creating a hybrid model that combines subscription fees with advertising.

To read this article in its entirety, click here.

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Mobile phones are quickly becoming the way consumers find coupons, research products, compare prices and make purchases. It makes shopping easier for consumers, but that doesn’t mean retailers are thrilled at the prospect of consumers consulting mobile phones from their aisles – after all, does Best Buy want you to know that the item in your cart can be had cheaper at Amazon – and purchased right now on your phone?

“There is fear, but it is the new reality,” said Dan Butcher, a reporter at Mobile Marketer. “Retailers are becoming aware that consumers are using their phones in the store to make decisions. They’re realizing that they need to support that platform.”

Indeed, retailers who don’t embrace the technology now will be left to play catch-up in the years to come. But there is reason for retailers to be excited about the shifting mobile landscape. Many of the mobile applications coming onto the market actually benefit bricks-and-mortar retail by improving the in-store experience or driving traffic to stores that are either nearby or boast the best deals.

A recent article on AdAge points out some of the recent retail-related mobile applications on the market today:

SHOPSAVVY
What it Does: With this app, users can comparison shop by scanning a product’s bar code with a camera phone. ShopSavvy finds the lowest prices online and at nearby brick-and-mortar retailers, as well as coupons, and lets users make transactions. Last month, ShopSavvy reported more than 42 million scans. Available on the iPhone, iPod Touch, Android and Nokia phones.

YOWZA
What it Does: Using GPS to determine shoppers’ locations, Yowza delivers coupons to nearby stores. Users can set the parameters between 1 mile and 50 miles. The app boasts more than 1 million unique users on the iPhone and iPod Touch and an additional 4 million users through a syndication deal for BlackBerry, Android and Palm.

RETREVOQ
What it Does: More of a mobile advisor than an application, RetrevoQ uses texts and tweets to dispense info. Shoppers can text 41411 or tweet @retrevoq including the make and model of the electronics product they’re considering, and RetrevoQ will respond with advice on whether it’s a good buy, a fair price, the price range available online for that product and a link to reviews at Retrevo.com, a consumer-electronics shopping and review site.

FASTMALL
What it Does: This iPhone and iPod Touch app provides interactive maps of malls, highlighting elevators and the quickest route to stores, as well as helping shoppers find food vendors and remember where their cars are parked. A shake of the phone turns up the nearest restroom location. Shoppers can also make lists and access coupons.

THEFIND: WHERE TO SHOP
What it Does: Shoppers can find which stores carry the products they’re looking for and where those stores are located, as well as compare prices with nearby retailers and online retailers. The app will even calculate the driving cost to each store. It is available on the iPhone and iPod Touch.

GROCERYIQ
What it Does: Coupons.com acquired the popular grocery app in January 2009 and released version 2.0 in December. The iPhone and iPod Touch app allows consumers to create grocery lists, organize them, access coupons and share lists with others. Shoppers can also take photos of bar codes to add items to their lists and create lists of frequently or previously purchased items.

To read the article from AdAge in its entirety, click here.

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Advertising is not the same as it was ten years ago. During the past decade, social computing and mobile technology have changed the marketing game forever. What shape will marketing and advertising take in the future?

Here are five mobile trends for 2010 as predicted in an article from Advertising Age.

1. Mobile with completely revolutionize the way local advertisers can connect with potential customers.

2. Growth in adoption of mobile shopping applications will continue to alter in-store consumer behavior, increasing the significance of mobile in point of sale decisions making.

3. Brands and agencies will continue to build branded apps, but will also have more attractive display media options, thanks to Google.

4. Advertising’s outdoor real estate is fast becoming another connected channel capable of delivering high-fidelity digital experiences as unique, varied and measurable as more well-established mediums.

5. Consumers have new power to express their opinions through social technologies from anywhere, anytime. Smart marketers will do all they can to encourage and act on this real-time feedback.

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The Mobile Internet Era Is Upon Us

Posted By: Stevens & Tate   Category: Media News

14 Jan 2010

Experts are claiming that 2010 will usher in the transition to mobile marketing – are you ready for it?

Many (if not most) brands are still just “dipping their toes into the water” of mobile marketing opportunities, while consumers have already dove into the deep end and are not looking back.

Need tips on how your brand can best enter the mobile arena? Here are three suggestions:

  • Brand & Category Audit: How, when, and where do consumers use mobile to make buying decisions about what you sell?
  • Move to the Big Kids Table: Mobile can no longer be relegated to the test and learn section, funded with scraps and value-add opportunities. If you look at the consumer usage, there’s no reason why mobile shouldn’t be a predictable and sizable portion of every budget.
  • Get Serious About Mobile Analytics: Mobile analytics need to be rolled up into integrated reporting so that we can understand its impact on cross-channel attribution models.

For more information on these ideas for how to play catch-up in the Mobile Internet Era most effectively, click here.

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According to a CES panel discussion of iPhone applications in Las Vegas that took place this month, the answer is yes. If your company does not have a mobile app, it is as though you don’t exist.

At the session, panelists urged companies to get working on mobile apps, not just for the iPhone, but for the Android and Palm as well.

“It’s like 10 years ago when the debate was: ‘do I have to get a website or not?’” said Walker Fenton, GM of NewsGator’s Media & Consumer Products. “People were unsure, but these days, the answer is obvious: if you’re not on the Web, it’s like you don’t exist.”

What do you think of this message?

To read the full article from Cult of Mac, please click here.

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According to Q3 data from Compete, 2010 looks to be the year that m-commerce will take off as nearly 2/5 smartphone users reported purchasing something non-mobile over their phone within the past 6 months. The data also shows that the top shopping-related smartphone activities are still research-based (reading product descriptions and/or reviews and looking for coupons or better prices).

A survey of US smartphone owners found that Android users say that they would spend the most via mobile, followed by iPhone users.

Research also showed that approximately 1/5 of mobile users planned to use their phones for shopping activities during the past holiday season.

To read more information on this growing trend, check out the article Consumers Take to Shopping by Smartphone found on the eMarketer web site.

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Smartphones, and other internet capable phones, are changing the way people use their phones and browse the Internet on the go. Although smartphones’ Internet experience is similar to a desktop browser, the impact of mobile search can have an effect on your pay per click campaigns.

In addition to the growth of search volume, mobile search may affect your PPC campaigns in the following ways:

  • Mobile search queries tend to use shorter keyword phrases than desktop or laptop based searches. This is due to the mobile device’s keyboard and user’s environment.
  • Mobile search queries are more likely to be local in nature.
  • Mobile searchers are consumers that you want to get your brand and products in front of, but do not expect many online sales just yet. Many clickers on mobile devices are looking for a local store instead of looking to purchase online.

With more and more users switching to smartphones and phones with Internet capabilities, it is important for advertisers participating in paid search to be aware of these new trends to stay ahead of the mobile search curve.

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Yesterday, comScore, Inc. released its latest report on the mobile market, which provides an overview of the current mobile environment in the United States. This recent report centered on the new smartphone, Android, and how its arrival is impacting the market.

The report found that consumer awareness of the Android is increasing and 17% of Americans in the market for a new smartphone are considering purchasing an android-supported device in the next three months while 20% said they plan on purchasing an iPhone.

What are your thoughts on the newest smartphone entering the market?

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