$theTitle=wp_title(" - ", false); if($theTitle != "") { ?>
Category: Retail/Grocery
29 Dec 2009Walmart has been one of the few retailers to manage some growth out of a recession that made consumers more conservative when it came to spending money. While there’s a little of the right-place, right-time thing going on, don’t overlook the fact that the retailer has gotten smarter about its marketing. A recent article in Ad Age shares some of the lessons the retail giant has learned during the year:
1. Be A Resource
A few years ago, there was a not insignificant portion of the population that viewed Walmart as a plague that was ripping apart the fabric of American life. All that has changed, thanks in large part to an economic calamity that has led consumers to appreciate the low prices Walmart is known for. But at the same time, the retailer has gotten smarter — not to mention kinder and a bit gentler — about how it relates to its customers. Its circle-the-wagons, war-room PR approach seems like a thing of the past and Walmart actually gets credit for its work on sustainability issues and other causes. Most importantly, there’s also a focus on giving people the information, the products, like its Great Value line, and of course the price points, to save money. Perhaps this recent Fortune headline best sums it up: “Why We Don’t Hate Walmart Anymore.”
2. Use Your Clout
Sure, not many other companies have clout like Walmart does, but still, there’s lessons to be learned in how to selectively lean on others. As touchy-feely as the retailer has become in dealing with consumers and on issues like the environment, it’s gotten less shy even when it comes to keeping pressure up on partners. One example: It’s finally gotten over its reservations about throwing its weight around on marketing budgets, and much of the fun of watching an NFL or NCAA game live now is seeing which is the latest marketer to fork over big wads of cash to Walmart’s co-op TV ad budget.
3. Keep Budgets Up
Walmart may push prices down on everything from books to coffins, but it hasn’t used the recession as a chance to slash its ad budget. In fact, unlike most marketers, Walmart has increased measured spend during the first half of 2009 by 32% to $423 million. Of course, the media help from its partners doesn’t hurt.
4. Embrace Analytics
Part and parcel of Walmart’s getting more serious about marketing in the past year or two has been stronger investment in market research and analytics. If Stephen Quinn’s June interview with Ad Age is any indication, there’s a newfound appreciation for customer loyalty at Walmart. “While it’s very exciting to be opening new stores and building your base out that way, it clearly is the kind of game where there has to be some natural plateauing,” Mr. Quinn said. “You’re going to have to work a lot harder in an existing neighborhood to get them to consider other categories or to build that emotional bond with them.”
5. …But Don’t Forget The Right Ad Message is Still Vital
At the risk of selling short the sophistication of Walmart’s marketing operation, it’s still true the most visible output is a series of pitch-perfect ads that push the retailer’s value message. The campaign, from Interpublic Group of Cos.’ Martin Agency, strikes a tone that’s both urgent and elegant in communicating how Walmart can help people make a reality out of the tagline “Save Money. Live Better.”
To read the full article, click here.
Category: Retail/Grocery
9 Dec 2009comScore, a leader in measuring the digital world, today reported holiday season retail e-commerce spending for the first 36 days of the November – December 2009 holiday season. For the holiday season-to-date, nearly $16 billion has been spent online, marking a 3-percent increase versus the corresponding days last year. The most recent week ending December 6 reached $4.6 billion in holiday spending, heavier than any individual spending week in 2008 but still below two individual weeks in 2007. The week began with strong weekday spending, led by $887 million on Cyber Monday, but ended on a softer note with negative year-over-year growth rates during the weekend.
To read the entire press release, click here.
Category: Retail/Grocery| Stevens & Tate Speaks
8 Dec 2009Depending upon your business category and situation, you may be seeing signs of life in the economy. Don’t be fooled, however, into thinking that the world will eventually return to status quo.
Here are three fundamental shifts we are seeing:
The emergence of younger demographic groups. Baby Boomers (ages 45-63) will not drive the new economy; here are the two key groups you should be targeting:
Fundamental changes in shopping behaviors. Here are three categories of recession shopping behaviors that will probably ameliorate over time, but never truly go away:
Communications Upheaval. Most of you know that traditional media is on the down slope, however, many of you are not sure what to do about it. Everyone talks about Social Media, but few know how to execute it, and even fewer have tried it. Be on the look out for the continuing shift!
Category: Retail/Grocery
27 Nov 2009While the article Making A Difference: The Competitive Advantage, found in Progressive Grocer is focused on grocers, it really applies to any retail category.
There are two parts to this equation:
To read the article in its entirety, click here.
Category: Retail/Grocery
26 Oct 2009The Internet is giving grocery store marketers the opportunity to promote themselves innovatively. No longer are grocers limited to in-store flyer and newspaper ads; now they can reach customers through brand and local store sites, e-mail marketing, mobile marketing, and banner campaigns.
Through these innovative digital marketing and advertising initiatives, grocers are able to extend their reach to a larger consumer base and interact with their customers on a whole different level.
This article from ClickZ discusses how grocers were able to use interactive media to find successes in their marketing campaigns.
Twitch is your source for creative happenings from all around the advertising industry. Brought to you by Stevens & Tate Marketing and Endora Digital Solutions. Find news, updates and insight on everything from print, interactive and web and social, to viral and search engine marketing. If it's happening, it's Twitch!