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Posted By: Stevens & Tate Category: Media News| Social Media
5 Mar 2010More and more brands and companies have begun taking advantage of social media, mobile and video and using them as an essential part of their marketing plans. As important as these formats are as advertising and marketing tools, it is also important to view emerging media with an educated eye.
Consumer brand logos are everywhere in the social media space. According to Business.com, two-thirds of business-to-consumer companies have a social network profile page and half use Twitter. Social media budgets across all industry sectors this year were expected to balloon from 43 percent to 79 percent, according to MarketingSherpa.
Yet the way brands are spending those social media dollars is changing dramatically. For one thing, advertising is becoming less important as the primary revenue driver. More important, social media is not confined to social networks, or even digital media. Instead, it is spreading across all marketing.
A recent article found on iMediaConnection discusses these revolutions in the social marketing realm. The article states that brands are starting to see that the most critical social media expenditures are not in the realm of buying paid advertising but in building out infrastructure and a strategy to enable social media to transform their businesses. That means money will be allocated from marketing budgets, not media budgets.
What will marketers demand for their buck? Information. Not just information gleaned by listening to their customers, but by listening to those noncustomers whose opinions are shaped by the social interactions and commentary of others. As customers and customers-to-be drive the conversation, they will increasingly drive the evolution of a company’s brand.
As brands become the property of consumers, rather than companies, the notion of earned media is more important. Earned media are brand engagements a business doesn’t pay for, which range from blog posts to Facebook updates to virtual gifts.
As social media has matured, mobile marketing, too, has finally arrived. But where is it headed next? eMarketer predicts mobile ad spending will rise from $416 million in 2009 to $593 million in 2010 — a spike of 42.5 percent. That’s not surprising as more brands and agencies integrate mobile into their marketing mix. Plus, Google’s acquisition of AdMob is certain to prompt greater interest in the mobile space from agencies, brands, and media companies alike.
Noah Elkin, eMarketer’s senior analyst, mobile, says, “The fusion of mobile and social and the appetite for apps (among both consumers and brands) will continue unabated.” Location apps will be a key avenue for brands looking to engage consumers on the go.
Brands are taking advantage of consumers’ proclivity to keep friends on their radar and reveal their own locations wherever they may wander. Loopt, for example, helped establish the practice of “checking in” to find nearby friends, places, and activities. Foursquare added a gaming element to compete to earn badges and points based on the number of times users visit a particular location.
With 90 million consumers accessing the internet from their devices in 2010, mobile phones will transform into consumers’ personal shoppers. Major retailers such as 1-800-FLOWERS, Barnes & Noble, Sears, and Target have launched well-regarded m-commerce offerings. Third-party app developers have introduced location-based services that enable on-the-go shoppers to find products and learn about promotions at nearby stores.
But in general, m-commerce is still in its infancy, with most shoppers using their mobile phones to call a friend for advice on a purchase while standing in a store or to order a last-minute gift for an almost-forgotten birthday. Shopping ranked low on a list of activities conducted by mobile internet users, according to a report by Nielsen Mobile. But mobile shopping also grew by 39 percent between October 2008 and March 2009. That is a powerful sign of what lies ahead.
The fastest-growing ad technique among emerging formats is online video. It will surge nearly 40 percent this year and more than 36 percent in 2011. Marketers remain fascinated with video’s possibilities because of the proven appeal and success of sight, sound, and motion. But video advertising still accounts for a relatively small share of overall internet ad spending. Compare online video to TV, and TV wins hands down. For every $1 marketers spent on video ads in 2009, they spent $65 on TV commercials.
What’s the answer to this imbalance? In a word: convergence.
One convergence will be the fusion of TV and internet video consumption. Whether that occurs by connecting computers to TVs or via internet-enabled TVs, the direction of the connection will matter less than its existence. The other convergence will be a combination of business models, with digital video increasingly supported by a mix of ad dollars subsidized by audience subscription fees, much like cable TV.
Consumers are certainly ready for TV-internet connections. A Deloitte report showed that 65 percent of internet users wanted to connect their TV to the internet in 2009, a 7 percent increase over 2008. Web users across all generations want to watch online content, as well as content on their PC and on traditional television screens. Even among matures, nearly half were ready for internet-enabled TV sets.
As marketers forge pacts with online entities like Hulu and traditional players like TV networks, it is becoming increasingly clear that advertising cannot pay the entire freight for this medium, which continues to explode in popularity. A UBS study shows that by 2012, U.S. online video revenues will come mostly from paid models (77 percent) and will reach $5.4 billion. Ad-supported online video will represent just 23 percent of online video revenues, at $1.6 billion.
In the short term, though, more marketers are embracing online video advertising, supported by the twin boom of video streams and video ad networks. Further support for video ad growth will come from sites that offer a deeper catalog of professional, premium video content. Their survival will depend on creating a hybrid model that combines subscription fees with advertising.
To read this article in its entirety, click here.
Posted By: Stevens & Tate Category: Search Engine Marketing| Social Media
18 Feb 2010Although video marketing and uploading is becoming more and more popular, video search engine optimization remains a largely overlooked search marketing strategy. As videos continue to gain significant traction in search engines’ natural listings, most companies either ignore them, or remain completely unaware of their potency. That oversight represents a valuable edge your company can use to leapfrog your competitors in the organic rankings.
A recent article posted on SiteProNews explains why companies should consider integrating video SEO into their current search marketing strategy.
Before Google released their Universal Search platform in May 2007, their natural listings were dominated by text-based pages. Videos were rare in the top positions. Universal Search changed the way Google displayed their primary index. Google, Yahoo, and Bing now include entries from their respective video search platforms. What’s more, popular video-sharing sites have been given higher ranking authority and increased link weight.
Video SEO gives a company greater exposure in the search engines through two levers. First, it caters to the algorithm used for Universal Search. By allowing syndication of videos to authoritative video-sharing sites, a company will enjoy more exposure through their increased ranking authority. In effect, those sites will rank higher, drawing more people to your videos.
Second, videos that are placed on your site (as opposed to syndicating them) attract links – both directly and indirectly. As your videos gain popularity, direct links will naturally build, pointing to the pages on your site that host the videos. Indirect links will point from other sites whose owners have embedded your videos. As a result, your inbound link profile will continue to grow and strengthen, lifting your site higher within the search engines’ organic listings.
Posted By: Stevens & Tate Category: Social Media
18 Feb 2010There are several articles on the web today that discuss the “Dos” for blog writing and management. SiteProNews has put together their list of things that bloggers should not do in order to maintain a successful blog.
1. Don’t call yourself, “An Authority” or, “Expert” on your blog’s subject.
If you run a great blog and seem to have a great answer for everything, then yes, you are likely an expert or authority; but the minute that you announce to your readers that you are, you become a jerk instead. Think about it, the people who we admire the most are those that are modest and in denial about their own talents, whether they fake the denial or not, it is the cool thing to do. Same thing goes for heroes right? When was the last time some guy pulled a kid from a burning building, and when the reporter calls him a hero he says, “Yup, absolutely, I am incredible, aren’t I?” Never, that’s when. Anyone in that position knows that they have to say, “Hero? Nah, I was just doing what anyone else would do, I ain’t no hero.” Otherwise, he would be a jerk.
2. Don’t argue with your readers.
It doesn’t matter if he is the biggest idiot in the world, and you are right as rain; you are the only one with something to lose: your readers. If you think that your content is so good that you can say whatever you want to whoever you want, then people will go out of their way to ignore your blog and tell all of their friends to do so also. Treat everyone with the same respect that you would want, even if they are wrong, it will make you look like the better of the two.
3. Don’t fail to remember your theme.
This may seem like a no-brainer, but there are so many blogs that ramble on and never recover. Please do not get the wrong idea here. If you write a blog about playing baseball, then each and every one of your posts do not have to be about baseball, but if the last twelve posts are about your mother-in-law’s divorce struggle, then you seem to have lost direction. Yes, people want to understand that you are a real person, with real problems, but unless your blog is specifically about those problems, then stick to the subject.
4. Don’t alienate the “majority.”
Now this is a big one I see continually. Please don’t think that just because two or four people want your blog to go a particular route, that ALL of your readers want it to go that way. Keep in mind, a successful blog is about pleasing the majority of your readers. Just because you have a few people who LOVE a particular type of content, it doesn’t mean that all of them do. Remember, you likely have many readers whom you will never hear from on your comments, but are extremely in to your blog. So how are you supposed to know which direction they want you to follow? Well, try using the poll feature in Blogger or Wordpress, and ask your readership what they like best; you may be surprised. Also, keep a mailing list that is up to date, and ask your members for their view; most people jump at the chance to offer their voice in a matter that concerns them. Plus, it will make you look great that you are asking for their input.
5. Please do not be a rolling billboard.
Look, everybody understands that advertising is what pays the bills for a full-time blogger, but when you jam ad copy down their throat at every single turn, it gets annoying. Take care of the most vital thing, the content, and the rest will take care of itself. Yes, ads are significant, and you should optimize your ads and put a ton of work into it; just don’t be overbearing with them. They are there, people see them, and if they are interested, they will click.
Posted By: Stevens & Tate Category: Retail/Grocery| Social Media
17 Feb 2010An article recently run on eMarketer discusses that retailers who want to connect with their target audience online should go to where their customers already are – social media web sites. According to the “2010 Social Media Report”, 69% of online shoppers regularly use social media web sites, with Facebook being the most popular.
59% of users surveyed regularly use Facebook, and 22% frequent YouTube. MySpace took the 3rd spot with 15% followed by Twitter (11%) and LinkedIn (8%) rounding out the top 5.
More than 1/2 of online shoppers who use social media choose to engage with brands on these sites by becoming their “fan”, “friend” or “follower”. While some social media users interacted with a large number of brands online, most were fans of only a few. Social networking users want to engage, but their time and attention is limited.
The report also found that the top reasons for interacting with brands on social media web sites was to get a good deal and learn about the products. Only a few users were interested in customer support.
To read the entire article, click here.
Posted By: Stevens & Tate Category: Retail/Grocery| Social Media
12 Feb 2010The newest way to send an affectionate message this Valentine’s Day comes with a social media twist: “Tweet Me.”
Twitter and Sweethearts candy unveiled plans last month to stamp Tweet Me on the familiar heart-shaped, fruity candy that has embraced short messages long before Twitter was in existence.
For Sweethhearts, the move accelerates recent commercial tie-ins for the 145-year-old brand. For Twitter, it’s a freebie public relations coup with serious mojo. For the nation’s marketers, it’s yet another savvy step into the virtual world and away from conventional advertising.
The odds of landing a Sweetheart candy that actually says “Tweet Me” are about 1 in 80. This is because there are 79 other phrases also being used this year.
“We’ve always been short and sweet,” says Jackie Hague, vice president of marketing at New England Confectionery, maker of the Sweethearts brand. “In this case, the technology merged with the ritual.”
Sweethearts has also launched an iPhone app that allows users to send virtual Sweethearts boxes with personalized messages that can appear on anyone’s Twitter page.
“Tweet Me” isn’t the first high-tech phrase to zoom to the top of Sweetheart’s popularity list. Past techno phrases have been used include “Fax Me” and “Email Me”.

Posted By: Stevens & Tate Category: Social Media
10 Feb 2010Social media marketing has matured to a point where marketers are no longer asking whether it should be a part of a company’s marketing mix but how and on what sites they should participate. Planning and organization of a social media marketing program is no longer optional, in fact the very success of the program depends on these strategies.
Paul Verna, the senior analyst at eMarketer warns: “The low cost of social media can lull marketers into improvising solutions. But taking account of the time spent debating, formulating, managing and executing social media campaigns—not to mention creating content—makes it clear that money is at stake and a well-thought-out plan is needed.”
A social marketing strategy is also critical because users will expect companies to be savvy in the social space. This includes making sure social marketing initiatives are in line with other brand marketing strategies.
“As increasing numbers of companies immerse themselves in social marketing, the sophistication level rises for all,” said Verna. “That creates an environment in which only the most organized can compete.”
A critical part of social media planning is determining how to integrate it into your company. Most companies find social media useful as a marketing and communications tool, but many others also use social channels for sales, customer service, IT and more.
To read the entire article from eMarketer, click here.
Posted By: Stevens & Tate Category: Social Media
5 Feb 2010Facebook is celebrating its recent 6th birthday by rolling out a dramatic redesign of its homepage. This new layout places a new emphasis on search and allows Facebook users to sort through much more information without ever leaving the homepage.
What additional changes have taken place?
Facebook is currently in the process of rolling these new features. The entire Facebook Community should have access to the new homepage shortly.
Posted By: Stevens & Tate Category: Social Media
4 Feb 2010Social media, as author Pete Blackshaw puts it in his article A Short (and Personal) History of Social Media, is a breathtaking and disruptive development in marketing and communication. In his article found in Advertising Age, Blackshaw gives a brief overview of this history of social media from his perspective and makes predictions about what may be coming next.
There is no doubt that Social Media is big — really big. In the not-so-distant future, expect to hear much more about “enterprise social media” strategy. Good, old-fashioned customer-relationship management will take on new meaning and resonance. This is because half of the game of social media marketing is understanding the relationship between existing business processes (service, training, product performance) and conversational output. Strategies and tactics must then be adjusted accordingly.
Marketing organizations will continue to undergo a dramatic transformation, as social media softens all silos, unleashes both friendly and hostile departmental and agency competition, and sets new standards of accountability thanks to the radically transparent nature of the content.
In the future, companies and brands will also be forced to step out of the fog and work with much clearer boundaries. Like it or not, FTC rules on testimonials and disclosure will force us to clarify who’s behind the recommendation or conversation sans ambiguity. Indeed, Paul Rand, CEO of Zocalo Group and recently elected president of the Word-of-Mouth Marketing Association, notes that we are in a new era where ethics and clear disclosure in word-of-mouth and social-media communications are “inseparable from the brand-building mix.” Newly appointed Council of Better Business Bureaus CEO Steve Cox tells me social media has set a “dramatically higher bar of expectations around trust.” They are right.
Brands will need to work extra hard to remain credible in this environment. In this consumer-controlled surveillance culture, brands have no shortage of vulnerabilities and exposure points. That puts a massive premium of what Blackshaw is fond of calling “The Six Drivers of Brand Credibility”. These six drivers are: trust, transparency, authenticity, affirmation, listening and responsiveness. Brands will need to work much harder in this environment to earn consumers’ loyalty and advocacy.
On some level this all sounds pretty basic. Social media isn’t a shiny new object. Foundations matter. The boring basics keep things sustainable.
Posted By: Stevens & Tate Category: Search Engine Marketing| Social Media
28 Jan 2010A recent article found in Advertising Age titled ‘Friendsoucing’: Search Gone Social explains why marketers today should care about social network users’ friends’ interests.
The article explains how in its purest state, Google’s page rank algorithm serves up the ideal result for everyone, but it is the same ideal result for everyone. How does Google know which articles are right for each individual searcher?
But we may be on the edge of something big in the search world.
Throughout the past year there was a flurry of activity from the major search engines. Bing announced deals with Facebook and Twitter. Next Google unveiled its social search product. Google has also begun integrating real-time, public conversations with hot, trending keyword searches. Marketers have only started to scratch the surface of what these partnerships mean for them and their clients. At the very leas, there are three paradigm shifts to deal with in the future:
It is never too late for marketers to launch a social media campaign for their brand. Social media is not just an Internet fad that will disappear as the years pass. It has changed the way marketers promote their brand and reach their audiences. Although social media may evolve throughout the years, it is a marketing channel that is here to stay.
Posted By: Stevens & Tate Category: Homebuilding| Retail/Grocery| Social Media
27 Jan 2010Thank you to all that attended our webinar presentations on Social Media. I hope you all found something useful out of the presentation. Some of the key highlights we discussed were:
The Social Media world is composed of many different types of websites and networks. Below is a quick re-cap of the main platforms and sites that we discussed during our presentation:
Social Networks (Facebook):
Social Networking websites allow users to build online profiles and share information, both personally and professionally, with others that are part of the network. Facebook is the largest social network on the web with over 350 million users.
Microblogs (Twitter):
Microblogging sites contain short, immediate postings of current thoughts or information. Twitter is the most popular microblogging site and allows users to send friends 140 character messages (similar to a text message sent from a mobile phone). There is an average of 54 million users worldwide who visit Twitter each month.
Photo and Video Sharing (YouTube):
Video is the most popular content on the web. YouTube is the most popular searchable video-sharing site online as well as the 2nd largest search engine today, having more searches than both Yahoo and Bing.
Social Bookmarks (Digg and Delicious):
Social bookmarking is web-based book marking of favorite websites, videos, articles, etc. It allows users to access bookmarks from any computer and to share with others. Delicious is the most popular social bookmarking website today with over 2 million users. Digg currently has over one million users.
The steps put forward on how to begin in social media are:
If you have any additional questions on social media or if you would like to discuss further how to move forward with a social media plan for you company please feel free to contact Stevens & Tate Marketing or check out the Social Media section on our web site.
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