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social media marketing

Finding topics to blog about can be a chore, but Site-Reference has put together a list of 50 topics to blog about on your business blog.

Not every topic below will apply to your specific situation or business, but you can keep the following list close to your computer so you’ll have an easy stream of ideas when it’s time to compose a new blog entry.

50 Topic Ideas for a Business Blog

  1. Post photos of your products being used or your facilities where the magic happens
  2. Announce and link to any media coverage your company gets
  3. Announce any company social events (post pictures!)
  4. Compare and contrast your products or services to help clarify which is better in certain situations
  5. Highlight any significant new material added to your website (if you’ve recently started a help section, knowledge center, pressroom or even added product comparison or review functionality, for example)
  6. Link to customer reviews on sites like Yelp.com (and ask people to submit their own reviews, too)
  7. Describe the process or materials that go into your products or services
  8. Profile new staff hires
  9. Highlight new equipment investments (and why it’s good for your customers)
  10. Draw attention to new or expanded service offerings
  11. How-to articles
  12. Expanded FAQs (e.g., address one commonly asked question per week in your blog)
  13. Industry events (whether you attended or not)
  14. Industry news (give your opinion or simply explain what’s happening to help keep your readers up to date)
  15. Your thoughts on different pricing models/price points in the industry
  16. Explain or clear the air on common misperceptions in your line of business
  17. Highlight customers (feature their “story”, a testimonial, or just profile them)
  18. Highlight a staff member (be sure to include photos)
  19. Interview a colleague or peer (you can do this via email, then post their answers–or use video if you catch up in person!)
  20. Review a book you’ve just finished reading
  21. Recommend a colleague’s related service
  22. Announce your other social media accounts (let people know where to find you on Facebook, LinkedIn, Twitter, etc.)
  23. Announce contests you’re running (or run a special contest for blog readers only)
  24. Let people know something new you’re trying (then discuss how it worked after)
  25. Talk about something you’ve just learned (a new way you’ve discovered your product helps customers, a new way to do something, etc.)
  26. Talk about charities or causes that mean a lot to you
  27. List things (top 10 ways to maximize your widget)
  28. Cover a magazine/trade journal article you just read
  29. State a little known fact or figure that your readers might find interesting
  30. Describe a day in your life (or in the life of other important people at your company, especially those who are customer-facing)
  31. Cover other bloggers (give your opinion on what they’ve written)
  32. Give advice to people who want to get into your profession
  33. Give advice to people who want to buy the types of products or services you offer (“What you should know when buying xyz”)
  34. Embed new videos you’ve posted on YouTube
  35. Describe an experience you just had with a client, vendor or employee (keep it anonymous if needed, and focus on the takeaway from the experience)
  36. Ask for readers’ opinions on things happening in the industry (good to encourage comments)
  37. Talk about your quality measures
  38. Announce product updates or improvements
  39. Address complaints, recalls, etc. that may have gained widespread coverage in the media
  40. Announce sales and promotions
  41. Profile your products in action
  42. Discuss a specific need or want your products fulfill
  43. Discuss topics not directly impacted by your product but that also matter to your customers
  44. Feature a supplier you use (spread the love by letting everyone know how great they are to work with)
  45. Tell your readers about something you observed in the course of your day (something you saw an employee do, something you thought of)
  46. What-not-to-do articles (“What NOT to do when xyz”)
  47. Explain any new or pending legislation that impacts your industry
  48. Highlight the feature article in your latest newsletter issue (link to the archive)
  49. Announce a new advertising campaign
  50. ________________________________ (add whatever topic idea has just occurred to you here!)

To read this article in its entirety, click here.

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Nicole Wagner

As a senior living community you may be asking yourself if utilizing social media tools is really necessary to communicate with your target audience. Nielsen recently came out with a survey on how seniors (65+) are using the Web.

In the last 5 years the number of seniors online has grown by 6 million users. In November 2004, there were 11.3 million active seniors online. In November 2009, that number jumped by 55% to 17.5 million. In addition, they are spending on average 58 hours a month using the Internet.

But what exactly are they doing? The number one activity performed by seniors today is checking their personal email. Email plays a dominant role in all online users’ lives and seniors are no exception. The use of Facebook is also quickly rising on the usage chart, moving up in one year from #45 in ranking usage to #3 in 2000 as one of the most used websites by seniors.

So whether you are an active adult retirement community, an assisted living residence, a CCRC, or a skilled nursing facility, you need to consider using social media in this new environment of messaging to our audience.

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A recent article by Aliza Sherman was published on WebWorkerDaily that discusses the concept of a Facebook Superfan and how marketers can turn their Superfans into Brand Ambassadors.

A brand’s Superfans are defined as the Facebook fans who not only liked their page but also participated and interacted with others on the page and even came back on a daily or near daily basis.

Sure, you could give them a special gift or recognize them publicly in a status update saying “Thanks,” but is that it? What’s so “social” about that? Isn’t social media giving us far more capabilities? And if someone is that engaged with a brand, what else do they want? Clearly, having this kind of unprecedented contact and communications with a brand fills some unidentified need in individuals who revel in the opportunities that social media tools provide.

Why Do Fans Become Superfans?

First, let’s explore what motivates people to do more than just click “Like” on a brand’s Facebook Page, what drives some of them to become active members of an organically-forming community on that Page.

What we are seeing on Facebook Pages is similar to what has been seen in online communities going all the way back to Usenet Newsgroups: People want to feel part of something larger than themselves. They want to belong. It’s human nature to be drawn to communities, and if one doesn’t already exist, then some people have it in them to start building one themselves.

When we see a person moving from clicking on a Like button to responding to status updates to then commenting on what others are commenting on to visiting a page daily and announcing their arrival, we’re seeing the natural community builders rising to the top. These are the Superfans. Some of them could become even more than that to a brand. Some of them want to be more, but don’t know where to start.

How Do You Convert a Superfan Into a Brand Ambassador?

What needs to be put in place is a process to strategically and respectfully offer opportunities to Superfans to become something bigger: a Brand Ambassador.

The term “Brand Ambassador” has been bandied about in marketing for years. Merriam-Webster defines an ambassador as “an authorized representative or messenger or an unofficial representative.” In this context, the concept of a Brand Ambassador is clear: someone who publicly and positively represents and promotes a brand. Note that this is not about buying someone’s loyalty; this isn’t about paying them to be a Brand Ambassador. Once you pay someone a fee for their “ambassadorship,” what you’re really getting is a paid spokesperson. This is about how to create mutually beneficial and transparent relationships with brand Superfans, to harness their passions and convert them into social media Brand Ambassadors. Here’s how to do this:

1. Identify Superfans.
2. Recognize Superfans publicly.
3. Privately request that Superfans respond to a questionnaire to get a better sense of who they are.
4. Evaluate the responses to identify potential Brand Ambassadors.
5. Approach Superfans privately with a proposal to become a Brand Ambassador.
6. Engage the new Brand Ambassadors to amplify their passions around the brand.

All of the steps above can be infused with whatever meaning you want. The choices you make, however, are critical to the success of your Brand Ambassador program. First and foremost, you have to understand the dynamics of social media, online communities and the meaning of value. You then have to be sensitive and respectful to the individuals with whom you are interacting. Let’s face it: You need them way more than they need you.

To read this article in it’s entirety, click here.

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Are you thinking about launching a blog for your business? You are not alone. A recent study by GuideWireGroup has revealed that about 89% of businesses polled use blogs as a way to communicate with their customers. A successful business blog can generate tens of thousands of dollars in revenue each year, with figures for large corporations typically much higher.

Business blogging is becoming a mainstream marketing tool; however, blogging does not always come easily or naturally for many companies. Blogging, like any form of content, is a commitment of time and resources. Not only do you have to know how to write, you will need to maintain your blogs with fresh, original and insightful content on a regular basis.

Planning out your blogging strategy first is a wise move because it gives your blog a greater chance for success. Beth Hrusch, a Senior Editor at Interact Media, offers these additional tips for launching your business blog:

  1. Identify Your Readers. Before you start writing anything, make sure you understand who your target market is. This is also known as your “buyer persona”, which marketing guru David Meerman Scott defines as “…a distinct group of potential customers, an archetypal person whom you want your marketing to reach.” You will want to tailor your topics to the groups of people who are most interested in your company. Otherwise, you’re missing the mark and losing out on potential leads and sales.
  2. Create Social Media Accounts. If you haven’t already done this, register accounts with Facebook, Twitter, LinkedIn and YouTube. Start with these and expand later. This is important because you need places to post links to each new blog, so that your groups, fans, and followers can read them.
  3. Establish Your Social Media Presence. Lay the groundwork for later blog promotion by establishing relationships with your target markets. One of the best ways to do this is through social media. Now that you have accounts started, you can go in and join forums, listen to conversations and hear what people are saying about your industry. Add thoughtful and insightful comments whenever possible.
  4. Determine Where To Place Your Blog. You can either put your blog on a page within your website or give it its own domain. Your choice depends largely on your goals. Do you want the blog to be part of your site, and linked to it directly? Or do you have plans to use your blog for other purposes, such as to earn revenue through ads or creating a secondary business from it?
  5. Use The Right Keywords. If you’re placing your business blog on a page within your site, most likely you’ll be using the same keywords for your blog that you are using for your site. If you’ve done good keyword research, then these are the keywords that reflect your business and are the search terms that people are using to find you.
  6. Choose A Blogging Platform. WordPress is the most popular blogging platform, but you can also check out Joomla, Blogger, TypePad and others.
  7. Plan Your Posts. Think about the direction you want your blog posts to go in. A good way to stay on track is to start with one main topic and draft a few blogs in advance. Post them on a regular schedule and you’ll have a supply of targeted blogs that add fresh content to your site and point back to your company each week.
  8. Network With Influencers. Once you’ve got your blog started, it’s a good idea to look around at other bloggers in your industry. See what they’re doing, what they have to say, and leave insightful comments on their blogs. This kind of web networking will help you establish relationships with these people, which in turn will prompt them to help spread the word about your blog and your company.
  9. Promote Your Blog. Offering a blog subscription through an RSS feed is an effective way to promote your blog. There are other ways to get the word out, as well. Write an optimized press release, submit articles to directories that link to your blog page, submit your blogs to social bookmarking sites such as StumbleUpon and Digg. Make sure that you link to your blogs in your social media posts.
  10. Measure Results. If you’re going to take the time to blog for marketing purposes, you’ll want to know how well you’re doing. Since it relies primarily on the building of human relationships over time, blog ROI can be tricky to measure. But, you do have many tools at your disposal to help you determine how much or how little your blog is contributing to the bottom line.

Launching your business blog is, like any project, all about preparation. If you do your homework and lay a solid foundation, your blog will produce results.

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10 Tips for Using Twitter

Posted By: Stevens & Tate   Category: Social Media

20 May 2010

When it comes to Social Media, no one “gets it” quite like Twitter. According to Econsultancy, as of January 2010, Twitter has 75 million user accounts. Twitter makes it easy for businesses and entrepreneurs to stay in touch with those who choose to follow them, and stay updated on new products, services, special offers, industry news and more. It’s a win-win for both the Tweeter and their followers.

When it comes to Twitter, there is a right way and a wrong way to use the platform. Your messages (or Tweets) must be kept short – under 140 characters – and they need to be helpful or informative. Don’t Tweet about what you ate for breakfast or the fact that you just brushed your teeth; people will begin to unfollow you.

Merle, author of the site MerlesWorld.com, has put together a list of the top 10 tips for Twitter Users.

  1. Regular Postings: You need to post to your Twitter account on a regular basis. Be a contributor that your followers get to really know and look forward to your Tweets.
  2. Retweet: If you see Tweets posted by others that you think your followers would like, then retweet them. It takes just one click and you’ll be creating goodwill with other Twitter users at the same time.
  3. Be Helpful: Keep in mind that Twitter is a form of Social Media, so social interaction is key. It is not all about you. Whenever a chance arises to answer a question, participate in a survey, or help solve a problem, do so. In this way you’re participating in the community. This also will help your brand and image when others know they can count on you for support or feedback.
  4. Don’t Be a Follow Copycat: Don’t follow everybody who follows you. Be selective in who you follow or your Twitter stream could quickly fill up with junk or spam.
  5. What to Tweet: Make sure that the Tweets you post are helpful and/or informative. Late breaking news pertaining to your industry, as well as any specials or sales you may have going on are always good topics. If you find something you think your followers would like, especially if it’s free or a bargain, share the love. Plus, if your Tweets are good, it will encourage others to retweet them.
  6. Comment: Participate in the community by commenting on other people’s Tweets. If you can answer a question, do so. It doesn’t hurt and people really will appreciate it when you take the time to comment on what they have to say.
  7. Say Thank You: When someone takes the time to retweet your Tweets, make sure to reply to them with a “thank you”. Manners rule online as well as off, and they’ll like the fact that you noticed the retweet and took the time to show some gratitude. It may even inspire them to retweet more of your tweets in the future.
  8. Be Personal: Every now and then you should show your human side with a creative thought, quote or other statement. Let people know you’re “real” and not just a lean, mean business machine. You want to tread lightly in this area. Too personal is overkill, but a little can help in establishing a connection with your followers.
  9. Post Pictures/Video: Twitter is not just for text. It’s easy to post short videos and photos. It’s nice to mix it up a little and share content in other formats.
  10. Talk About More Than Yourself: It’s not all about you, so please don’t make all your tweets one big marketing message, such as only tweeting about your latest press release, blog posting, or article that was published. No one will want to follow you if you’re one big commercial. Yes, some of this is fine in moderation, but you need to walk a fine line and mix it up with other helpful, interesting topics.

Social Media is all about participating and listening to what others have to say. It’s all about creating and sharing information and becoming part of the community. If you approach Twitter in this fashion, you’ll not only have a lot more fun, but your followers will like and respect you – and if that doesn’t strengthen your brand, nothing will.

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Travel Spike recently published a few statistics regarding Facebook, Twitter and online marketing for the travel and tourism industry.

Facebook Facts:
The average Facebook user spends 55 minutes a day and becomes a “fan” of 4 Facebook pages a day.

People are 60% more likely to recommend your Travel Brand or Destination to their friends if they follow you on Facebook.

Consumers are 51% more likely to buy from a brand they follow on Facebook.

Twitter Facts:
Consumers are 67% more likely to buy from brands they follow on Twitter.

Consumers are also 79% more likely to recommend a company they follow on Twitter to their friends.

66% of Twitter users are over the age of 35.

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Nicole Wagner

I was recently invited to a seminar hosted by the Chicago Tribune in which the guest speaker was Jeff Hayzlett, the Chief Marketing Officer for Kodak. Jeff gave a very energetic and insightful talk on how Kodak has used social marketing for the last five years in regards to new product development.

In 2005, Kodak has dropped from a $15 billion dollar company to a $200 million dollar company in revenues. In the last 5 years Kodak has undergone massive turnover and product re-invention. They now have 19 brand new products on the market, with 60% of their business now being B to B. Today they are a $10 billion dollar company based on all new products and they solely marketed these products using social marketing.

Kodak is the 3rd largest social network in the world. They offer many online services to consumers including photo storage capabilities all in high resolution at no charge.

From a marketing standpoint, Kodak using the 4 E’s philosophy in social media:

1. Engage: be a part of the conversation because it is going on with or without you.
2. Educate: customers educate us and we educate them.
3. Excite: do different things to excite your audience which in return will create #4
4. Evangelize: work to have consumers will become brand ambassadors and spread the word about what you are doing.

I think the Kodak story is a good example of how social media can make a strong difference in your brand awareness and how consumers engage with your brand.

One of the most unique changes that Kodak has partaken in for 2010 is the change in their website. The main page of Kodak.com now has an ‘iconic photo’ on display with tells a ‘Kodak Moment’. Jeff says to be sure to check out the website on April 1st – it will give you something to tweet about.

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More and more brands and companies have begun taking advantage of social media, mobile and video and using them as an essential part of their marketing plans. As important as these formats are as advertising and marketing tools, it is also important to view emerging media with an educated eye.

Consumer brand logos are everywhere in the social media space. According to Business.com, two-thirds of business-to-consumer companies have a social network profile page and half use Twitter. Social media budgets across all industry sectors this year were expected to balloon from 43 percent to 79 percent, according to MarketingSherpa.

Yet the way brands are spending those social media dollars is changing dramatically. For one thing, advertising is becoming less important as the primary revenue driver. More important, social media is not confined to social networks, or even digital media. Instead, it is spreading across all marketing.

A recent article found on iMediaConnection discusses these revolutions in the social marketing realm. The article states that brands are starting to see that the most critical social media expenditures are not in the realm of buying paid advertising but in building out infrastructure and a strategy to enable social media to transform their businesses. That means money will be allocated from marketing budgets, not media budgets.

What will marketers demand for their buck? Information. Not just information gleaned by listening to their customers, but by listening to those noncustomers whose opinions are shaped by the social interactions and commentary of others. As customers and customers-to-be drive the conversation, they will increasingly drive the evolution of a company’s brand.

As brands become the property of consumers, rather than companies, the notion of earned media is more important. Earned media are brand engagements a business doesn’t pay for, which range from blog posts to Facebook updates to virtual gifts.

As social media has matured, mobile marketing, too, has finally arrived. But where is it headed next? eMarketer predicts mobile ad spending will rise from $416 million in 2009 to $593 million in 2010 — a spike of 42.5 percent. That’s not surprising as more brands and agencies integrate mobile into their marketing mix. Plus, Google’s acquisition of AdMob is certain to prompt greater interest in the mobile space from agencies, brands, and media companies alike.

Noah Elkin, eMarketer’s senior analyst, mobile, says, “The fusion of mobile and social and the appetite for apps (among both consumers and brands) will continue unabated.” Location apps will be a key avenue for brands looking to engage consumers on the go.

Brands are taking advantage of consumers’ proclivity to keep friends on their radar and reveal their own locations wherever they may wander. Loopt, for example, helped establish the practice of “checking in” to find nearby friends, places, and activities. Foursquare added a gaming element to compete to earn badges and points based on the number of times users visit a particular location.

With 90 million consumers accessing the internet from their devices in 2010, mobile phones will transform into consumers’ personal shoppers. Major retailers such as 1-800-FLOWERS, Barnes & Noble, Sears, and Target have launched well-regarded m-commerce offerings. Third-party app developers have introduced location-based services that enable on-the-go shoppers to find products and learn about promotions at nearby stores.

But in general, m-commerce is still in its infancy, with most shoppers using their mobile phones to call a friend for advice on a purchase while standing in a store or to order a last-minute gift for an almost-forgotten birthday. Shopping ranked low on a list of activities conducted by mobile internet users, according to a report by Nielsen Mobile. But mobile shopping also grew by 39 percent between October 2008 and March 2009. That is a powerful sign of what lies ahead.

The fastest-growing ad technique among emerging formats is online video. It will surge nearly 40 percent this year and more than 36 percent in 2011. Marketers remain fascinated with video’s possibilities because of the proven appeal and success of sight, sound, and motion. But video advertising still accounts for a relatively small share of overall internet ad spending. Compare online video to TV, and TV wins hands down. For every $1 marketers spent on video ads in 2009, they spent $65 on TV commercials.

What’s the answer to this imbalance? In a word: convergence.

One convergence will be the fusion of TV and internet video consumption. Whether that occurs by connecting computers to TVs or via internet-enabled TVs, the direction of the connection will matter less than its existence. The other convergence will be a combination of business models, with digital video increasingly supported by a mix of ad dollars subsidized by audience subscription fees, much like cable TV.

Consumers are certainly ready for TV-internet connections. A Deloitte report showed that 65 percent of internet users wanted to connect their TV to the internet in 2009, a 7 percent increase over 2008. Web users across all generations want to watch online content, as well as content on their PC and on traditional television screens. Even among matures, nearly half were ready for internet-enabled TV sets.

As marketers forge pacts with online entities like Hulu and traditional players like TV networks, it is becoming increasingly clear that advertising cannot pay the entire freight for this medium, which continues to explode in popularity. A UBS study shows that by 2012, U.S. online video revenues will come mostly from paid models (77 percent) and will reach $5.4 billion. Ad-supported online video will represent just 23 percent of online video revenues, at $1.6 billion.

In the short term, though, more marketers are embracing online video advertising, supported by the twin boom of video streams and video ad networks. Further support for video ad growth will come from sites that offer a deeper catalog of professional, premium video content. Their survival will depend on creating a hybrid model that combines subscription fees with advertising.

To read this article in its entirety, click here.

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An article recently run on eMarketer discusses that retailers who want to connect with their target audience online should go to where their customers already are – social media web sites. According to the “2010 Social Media Report”, 69% of online shoppers regularly use social media web sites, with Facebook being the most popular.

59% of users surveyed regularly use Facebook, and 22% frequent YouTube. MySpace took the 3rd spot with 15% followed by Twitter (11%) and LinkedIn (8%) rounding out the top 5.

More than 1/2 of online shoppers who use social media choose to engage with brands on these sites by becoming their “fan”, “friend” or “follower”. While some social media users interacted with a large number of brands online, most were fans of only a few. Social networking users want to engage, but their time and attention is limited.

The report also found that the top reasons for interacting with brands on social media web sites was to get a good deal and learn about the products. Only a few users were interested in customer support.

To read the entire article, click here.

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Social media marketing has matured to a point where marketers are no longer asking whether it should be a part of a company’s marketing mix but how and on what sites they should participate. Planning and organization of a social media marketing program is no longer optional, in fact the very success of the program depends on these strategies.

Paul Verna, the senior analyst at eMarketer warns: “The low cost of social media can lull marketers into improvising solutions. But taking account of the time spent debating, formulating, managing and executing social media campaigns—not to mention creating content—makes it clear that money is at stake and a well-thought-out plan is needed.”

A social marketing strategy is also critical because users will expect companies to be savvy in the social space. This includes making sure social marketing initiatives are in line with other brand marketing strategies.

“As increasing numbers of companies immerse themselves in social marketing, the sophistication level rises for all,” said Verna. “That creates an environment in which only the most organized can compete.”

A critical part of social media planning is determining how to integrate it into your company. Most companies find social media useful as a marketing and communications tool, but many others also use social channels for sales, customer service, IT and more.

To read the entire article from eMarketer, click here.

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